Hotel Services Lead
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Job Summary
Hotel Services Lead
Ross Hall Hospital
37.5 Hours & Permanent
Salary: Up to 40000.00 per year (depending on level of experience training and qualification)
We have an opportunity for a Hotel Services Lead to join their team of staff in theHotel Services department.
This is a full- time role for 37.5 hours a week. The role holder will be required tocover a flexible shift pattern.
Duties of this role include:
Manage and support the Portering and Housekeeping teams to ensure timely and professional delivery of services across all areas of the hospital.
Oversee core portering duties including patient and goods movement site security and gas management where applicable.
Ensure all housekeeping services including room and theatre cleaning laundry handling and room setup meet policy and infection prevention standards.
Carry out cleaning audits and ensure corrective actions are followed through effectively.
Act as a key point of contact for patients visitors and consultants managing feedback on hospitality services and ensuring satisfaction.
Ensure staff compliance with all mandatory training and that service delivery adheres to hospital policies and health & safety regulations.
Applicants should meet the following criteria:
Previous experience managing operational teams within hospitality or healthcare environments
Strong interpersonal and communication skills.
A basic understanding of MS Excel and administrative processes.
A hospitality or facilities services qualification (desirable).
An understanding of cleanliness and infection control standards in a clinical or hotel setting.
A proactive hands-on approach with a commitment to delivering excellent customer service.
Salary & Benefits
Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits including:
25 days holiday per year bank holidays increasing to 30 days with service
Private Pension Scheme
Private Healthcare Scheme for treatment at our hospitals covering pre-existing medical conditions
Friends & Family Hospital Discounts
Family Friendly policies including enhanced Maternity Paternity & Adoption pay
Non-contributory life insurance
Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
Access to resources tools and services to support your wellbeing
Employee recognition programmes
Industry leading training and development opportunities
and much more!
Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act as we strive to attract candidates with diverse experiences backgrounds identities or expressions skills work stylesand more.
Were passionate about creating an environment where our people can thrive grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless compassionate committed collaborative brave agile tenacious and creative and are at the core of our purpose and culture.
Key Skills
- Accounts Receivable
- Customer Service
- Accounting & Finance
- Financial Situation
- Custtomer Relationship
- Product Knowledge
- Communication
- Customer Accounts
- Financial Risk Assessment
- Financial Risk Analysis
- Risk Control
- Payment Method
- Financial statement
- Business Relationships
- Accounts Payable
About Company
Accessible private health care, medical and surgical services from Circle Health Group, formerly BMI Healthcare, one of the largest quality private health care providers in the UK, across more than 52 locations
