Bilingual Sales Support Representative

Kering Eyewear part of the global Luxury group Kering is the most relevant player in the Luxury Eyewear market segment. We design develop manufacture and distribute eyewear that blends creativity innovation and quality. Our portfolio spans a wide range of iconic brands including Gucci Cartier Saint Laurent Bottega Veneta Balenciaga McQueen Valentino Chloé Alaïa Montblanc Dunhill Puma and our proprietary brands LINDBERG Maui Jim and Zeal Optics. By combining industry expertise with a commitment to sustainability we help our brands redefine design and craft eyewear that captivates consumers worldwide.

At Maui Jim you can expect a unique culture a well-known brand and the opportunity to grow with a company that has a great reputation. We offer an inclusive collaborative and high touch work environment that values the members of our Ohana. We work hard to develop our leaders who in turn develop their team members to reach their full potential and we are committed to building a team that focuses on solid customer service.

If you would like to be part of an amazing adventure that is Maui Jim check our current job openings and browse the site to learn more about our culture benefits and our Maui Jim Ohana! Aloha

The major function of this position is:

To provide outstanding administrative support to accounts and field sales representatives combined with an emphasis on establishing and maintaining account relationships with Maui Jim customers.

The principal responsibilities and duties of this position are:

• Input/modify all faxed phoned and emailed orders from core key duty-free and account executives on a timely basis into the SAP system.

• Validate all sales incentive submissions and enter all subsequent redemption orders in SAP.

• Work with AEs to manage all consignment locations to ensure they depict an accurate representation of the physically product they have in their sales sample kits. This includes the cleaning and inspecting of all sales sample returns.

• Work in combination with our warehouse team to create enter ship invoice and return all events submitted by AEs and or Corporate Gifts division in the US.

• Monitor and respond to all sales support related Zendesk tickets in a timely fashion.

• Work in conjunction with our account executives to actively support educate and train our core and key accounts on the B2B website in Canada.

• Enter all weekly AE orders for POP and sales samples.

• Work closely with all departments to help identify and rectify all miss-picked orders order entry errors shipping inaccuracies and credit issues.

• Manage all communication flowing through our Marketing inbox daily.

• Maintain a high level of core key and duty-free account services projecting a professional image within respective regions to maximize production working in coordination with designated outside AEs and the customer service department for all Maui Jim products. Provide customers with information on RX processes and procedures.

• Work in collaboration with our inventory control coordinator to ensure all supplies

• and information necessary to service new and existing core and key accounts is in stock and available to fill orders through our Canadian DC.

• Send all marketing and sales related information to core key duty free accounts and AEs as required.

• Supply AEs with all materials required for trade shows and trainings.

• Be the backup person for any sales support employee during vacation or sick time.

• Perform other work-related tasks assignments and special projects as requested or required.

Desired Qualifications

As a guide indicated below is the preferred education and experience for this position:

• 4 years of advanced customer service experience. College coursework is preferred.

• The ability to speak both French and English

Skills preferred for this position:

• Strong organizational skills.

• Excellent written oral and follow up communication skills.

• Team-player.

• Positive attitude.

• Microsoft Word and Excel skills.

• Aloha spirit.

• Type 40 wpm.

• Flexible

Special Physical Requirements:

• Ability to key data into a computer for extended periods of time.

• Ability to utilize a PC.

• Ability to communicate in a variety of business settings.

Work Shift:

Special Language Requirement (If Applicable):

Salary is only one component of total compensation at Maui Jim! You will also gain an amazing benefits package. Rounding out our benefits and compensation is our Aloha culture work environment.

Benefits Included:

• Low Insurance Premiums on Medical Dental and Vision

• Flexible Spending Accounts

• Health Savings Accounts (with Company Match)

• Short Term and Long-Term Disability

• Voluntary Critical Illness and Accident Coverages

• Tuition Reimbursement

• Paid Paternity and Maternity Leave

• Paid Time Off

• Paid Holidays

• Company Paid Life AD&D Insurance

• Voluntary Life & AD&D Insurance

• 401K Match

• Paid Bereavement

• Employee Assistance Program

The benefits listed above apply to U.S. roles and may vary by state or country.

Compensation and benefits are determined based on several factors including job level market location job-related knowledge and skills individual performance and experience. All plans are subject to eligibility requirements.