Deskside Support (Contract)
Share
Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
CoreFactor is searching for a Desk Side Support Analyst on a contract basis for a client in the west end of the GTA.
This position is onsite and requires travel between office locations in MIssissauga and Brampton.
The role:
- Process minor incidents and hardware requests
- Primarily hardware/software for new hires peripheral requests replacing/re-imaging broken/malfunctioning PCs
- Coordinating warranty repairs for malfunctioning PC hardware
- Assisting with hardware returns
- Helping with processing our PC return tracker and follows ups
- Shipping and receiving of IS Client assets
- Mailroom runs and updating returned equipment in our various tracking systems
- Packing of PCs and/or peripherals
- Some heavy lifting required at times moving boxes (which may contain several desktop PCs) and hardware
- White glove service
Strong organizational skills
Need to multi-task effectively managing multiple incidents/requests as well as administrative tasks (asset updates/returns ticket logs etc.)
Strong interpersonal skills
Need to interact with internal customers regularly communicating updates coordinating equipment shipments coordinating warranty services between internal customer and external vendors
Coordination with team members to manage inventories and physical resources
Intermediate troubleshooting skills
Enough to cover common PC fundamentals
Coordinate more in depth issues with senior team members
Familiar and comfortable with PC (Desktop and laptop) internals
Comfortable with replacing minor components such as HD RAM internal batteries and laptop screens
Familiar with Microsoft Active Directory and SCCM/Endpoint Manager or similar
Enough to know how to enable and move objects within AD and use SCCM/EM collections to deploy software and image PCs.
Requirements
- Strong organizational skills
- Need to multi-task effectively managing multiple incidents/requests as well as administrative tasks (asset updates/returns ticket logs etc.)
- Strong interpersonal skills
- Need to interact with internal customers regularly communicating updates coordinating equipment shipments coordinating warranty services between internal customers and external vendors
- Coordination with team members to manage inventories and physical resources
- Intermediate troubleshooting skills
- Enough to cover common PC fundamentals
- Coordinate more in-depth issues with senior team members
- Familiar and comfortable with PC (Desktop and laptop) internals
- Comfortable with replacing minor components such as HD RAM internal batteries and laptop screens
- Familiar with Microsoft Active Directory and SCCM/Endpoint Manager or similar
- Enough to know how to enable and move objects within AD and use SCCM/EM collections to deploy software and image PCs.
Required Skills:
Bachelors degree in computer science Information Technology or related field AND 10 years technical experience in Microsoft Systems engineering Cloud Administration Network engineering or equivalent experience. Microsoft Industry or product specific Certifications 8 years of Hands-on experience in Microsoft Windows Servers Azure O365 Active Directory/Azure AD Exchange (On-Prem/O365/Hybrid) and RDS. 8 years technical experience working with large-scale cloud and Enterprise environments. 8 Years Hands on experience and deep knowledge of Microsoft PowerShell Verified Certifications: Microsoft and other Technology platforms: VMware RHEL Ciscoetc Advanced knowledge managing cloud technologies (such as Azure AWS and Google) Solid experience with Microsoft Servers and knowledge of Server hardware. Solid knowledge of Networking fundamentals (DNS DHCP Routing Load Balancing) Solid knowledge of Security fundamentals (eDiscovery IAM MFA and firewalls) Experience in container technologies and automation Ability to participate in on-call rotational shifts during non-standard business hours that may include evening nighttime weekends and/or holidays. Exceptional writing and interpersonal skills including documenting configuration and support information. Strong customer service focus and attention to detail Desire to take on big challenges and the ability to see the big picture as well as the details. Ability to react with appropriate urgency to situations and requests. Preferred Qualifications: Experience with Microsoft Security and compliance Platforms Experience with Microsoft Teams Experience with Linux RHEL Experience managing Microsoft workload for Manufacturing/CPG companies. Ability to lift and move standard office equipment (i.e. computers and peripherals). Ability to travel across North America and within the GTA based on project requirements.
