Head of Operations

Sydney - Australia

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Description

Head of Operations Sydney

Were working with a purpose-led business in the tech space to hire a Head of Operations to join their leadership team in Sydney.

The company has grown significantly over the past few years and has a clear ambition to support 1 million people over time.

Theyre now looking for a Head of Operations to build on the strong foundations already in place and help scale the function through the next stage of growth.

The role will involve:

Leading a 40 person operations team with responsibility across customer experience operational delivery and processing
Driving automation and operational improvements to increase efficiency as the business continues to grow
Working closely with Product Technology and Growth teams to improve the customer journey and operational performance
Owning key operational metrics including NPS utilisation completion and cost-to-serve

This isnt a turnaround situation the team is performing well. The focus is on scaling whats already working in a high-growth founder-led environment.

Were keen to speak with operators who have experience leading teams in technology-enabled or platform-style businesses and who enjoy building systems processes and teams that can scale.

If it sounds of interest feel free to reach out: or

Required Experience:

Director

Job DescriptionHead of Operations SydneyWere working with a purpose-led business in the tech space to hire a Head of Operations to join their leadership team in Sydney.The company has grown significantly over the past few years and has a clear ambition to support 1 million people over time.Theyre n...