Lead Medical Services Assistant

Posting Summary
Rutgers The State University of New Jersey is seeking a Lead Medical Services Assistant for the department of Neurosurgery at the Robert Wood Johnson Medical School. The primary purpose of the Lead Medical Services Assistant is to serve as a core member of the practice operations team. This position is responsible for assisting in the implementation of the daily operations of the practice as directed by the Practice Manager to support effective and efficient practice operations. Among the key duties of this position are the following: Models and ensures the delivery of exceptional patient experience across all touchpoints including in-person telephone and telehealth interactions and provides service recovery when needed. Ensures team advises patients regarding preparation of necessary forms and counsels patients regarding paperwork requirements. Ensures all pre-certification and/or prior authorization from insurance companies for patient management are obtained at least 10 business days before the IR procedure/surgery date and started at least three business days after received (auth needed work queue). Ensures all provider EMR and other correspondence to physicians patients and other providers occurs within one business day of receipt as evidence by team in basket management. Monitors patient flow throughout the day and proactively address delays or workflow concerns escalating to leadership when necessary. Performs any online functions in the clinical or financial systems as the technology and processes evolve.

Overview
New Jerseys academic health center Rutgers Biomedical and Health Sciences ( RBHS ) takes an integrated approach to educating students providing clinical care and conducting research all with the goal of improving human health. Aligned with Rutgers UniversityNew Brunswick and collaborating university wide RBHS includes eight schools a behavioral health network and five centers and institutes that focus on cancer treatment and research neuroscience advanced biotechnology and medicine environmental and occupational health and health care policy and aging research. Our faculty are teachers clinicians and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine dentistry pharmacy public health nursing biomedical research and the full spectrum of allied health careers. Our clinical and academic facilities are located throughout the stateat Rutgers UniversityNew Brunswick including Piscataway; and at locations in Newark Scotch Plains Somerset Stratford and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick Newarks University Hospital in Newark and other affiliates. Through this community of healers scientists and scholars Rutgers is equipped as never before to transform lives.