Assistant Operations Manager

Job Title: Assistant Operations Manager

Department: Operations

Location: Fairfield Texas

Status: Full-Time Exempt

Pay Class: Salary

Pay Rate: Based on Experience

Overtime Eligible: No

Work Schedule: Flexible

Supervisory Role: Yes

Reports To: Operations Manager

Relocation Assistance : No

Remote/Telework Eligible: No

Travel Required: No

About Us:

is a luxury lake and golf club encompassing the largest privately owned lake in the United States. Set upon 5000 acres of open water rolling hills and Savannah Post Oaks Freestone provides a generational retreat for family and friends halfway between Dallas and Houston.

The breathtaking property provides water-front golf at a championship level trophy bass fishing boating without public access and all of the activities and amenities a family should expect from a world-class private resort.

Fairfield Texas provides the quintessential Lonestar State experience where everyone is family. Fairfield is vibrant culturally diverse and rooted in good old fashioned Central Texan tradition. We believe in hard work good food and a wide range of festivals. Our community is a short drive to College Station-Texas A&M University Dallas and Houston.

Fairfield Community Guide: Summary:
The Assistant Operations Manager supports the oversight of the Member Services and Housekeeping departments at Freestone. A significant portion of this role focuses on cottage bookings arrival/departure management and ensuring execution of housekeeping services.

This position frequently interacts with members and collaborates across departments. As the Member Services team represents the first impression of Freestone Lake and Golf Club the Assistant Operations Manager is responsible for instilling high standards of service and working directly with the Operations Manager to ensure operational success.

Key qualities for this role include exceptional interpersonal skills professionalism strong oral and written communication sound judgment problem-solving abilities and a thorough knowledge of club amenities and services. The role also provides operational oversight and advises the Operations Manager on member services housekeeping quality assurance and broader operational needs. Flexibility to assist across other departments is required to ensure seamless operations.

Qualifications:

• 1 year experience in high-end resorts private golf clubs or similar environments.

• 1 year experience providing concierge-style customer service in-person by phone and via digital correspondence.

• Strong oral and written communication skills.

• Understanding of protocol and decorum in a luxury resort environment.

• Ability to work independently and collaboratively as part of a team.

• Strong organizational skills and follow-through on tasks.

• Outgoing charismatic and positive attitude.

Physical Demands:

• Ability to work all shifts including days nights weekends and holidays.

• Walking standing sitting with light lifting up to 25 lbs.

• Work in both indoor and outdoor environments.

Key Responsibilities:

Member Services & Guest Experience:

• Promote and uphold the Freestone brand and values.

• Provide a safe environment for members; monitor residences and vehicles report unusual activity and communicate construction updates.

• Deliver exceptional member experiences daily including personalized greetings small talk and assisting with requests.

• Educate members on amenities costs and sign-up procedures.

• Build rapport with members learning family details home build information and preferences.

Operations & Systems:

• Manage Cobalt reservation system for member cottages; train and onboard the Member Services team.

• Conduct member onboarding in Cobalt including adding family profiles hobbies accommodations and ensuring greeting calls.

• Assist and train the Member Services team on tasks such as posting charges mass emails and new member sign-ups.

• Collaborate with other departments including membership/billing food & dining cart attendants party planning and training facilities.

Leadership & Collaboration:

• Communicate frequently with the Operations Manager regarding service standards feedback forecasting and operational improvement.

• Assist in overseeing key functions for members and club operations advising on housekeeping quality assurance and overall operational needs.

• Provide support across departments as needed to ensure seamless daily operations.

Benefits Summary:

Our Total Rewards aims to provide a holistic view of the comprehensive rewards and opportunities you receive as part of our commitment to your growth and your role your valuable contributions drive innovation and create meaningful impact and our benefits reflects how we invest in your professional development work-life balance and overall wellbeing. Our goal is to support you along with your long-term career journey.

Financial Rewards and Monetary Benefits

• Base Salary: A competitive base salary aligned with industry standards and level of experience.
• Medical Dental and Vision Insurance: We offer full-time employees the option to enroll in premium health coverage plans including dental and vision care through Sana. These plans can extend to eligible spouses and dependents.
• Paid Time Off

Required Experience:

Manager