Field Based Account Manager

Job Family Group:

Worker Type:

Posting Start Date:

Business Unit:

Experience Level:

Job Description:

Whats the role

This job family comprises a range of retailoriented roles across Sales & Operations Marketing Business Development and Strategy. These roles collectively aim to attract and retain customers at Shells retail stations strengthen long-term customer loyalty and generate demand for the Shell brand.

Sales & Operations and Marketing roles focus on improving customer experience and engagement at Mobility stations. Business Development is responsible for identifying new growth opportunities and maximizing value from existing accounts. Strategy provides expert problemsolving and project management support as the organization transforms into a more customercentric Mobility retailer with a resilient business model aligned to the energy transition.

What youll be doing

• Manages and expands a defined fleet portfolio across Borneo with primary focus on plantation timber and logistics sectors.
• Acquires new customers through disciplined prospecting facetoface engagements and structured account planning.
• Delivers volume margin nonfuel revenue (NFR) and retention targets in line with annual T&R commitments and mediumterm growth plans.
• Positions Shell as a mobility solutions provider by integrating secure payment platforms with nonfuel offerings including Telematics Lubricants EV solutions Carbon services and broader mobility products.
• Addresses customer challenges such as fuel security route reliability cost control fraud mitigation and operational uptime.
• Demonstrates strong Sales First behaviors through rigorous call planning account planning pipeline management and CRM discipline.
• Executes structured territory plans and customer journey activities across Sabah and Sarawak.
• Manages key commercial levers across the portfolio including pricing margin optimization DSO contractual agreements and credit exposure.
• Partners closely with Credit Finance and Customer Operations to balance portfolio growth with sound risk management.
• Develops deep understanding of Borneo market dynamics competitor offerings and economic drivers in plantation timber and logistics segments.
• Works collaboratively with Customer Operations Credit Finance Marketing Territory teams and the wider Mobility organization to ensure seamless delivery of customer and business outcomes.

What you bring

• Strong experience in B2B sales or key account management ideally within the logistics industrial plantation or mobilityrelated sectors.
• Commercially minded with the ability to translate volume margin and NonFuel Retail (NFR) performance into tangible customer value.
• Customercentric resilient and executionfocused demonstrating a learners mindset within a transforming business environment.
• Demonstrates genuine interest in mobility solutions payment technologies and energy transition offerings.

-

What we offer

You bring your skills and experience to Shell and in return you work with talented committed people on one of the most important challenges facing our planet. Youll have the opportunity to develop the skills you need to grow in an environment where we value honesty integrity and respect for one another. Youll be able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on the energy transition together.
• Continuously grow the transferable skills you need to get ahead.
• Work at the forefront of technology trends and practices.
• Collaborate with experienced colleagues with unique expertise.
• Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
• Benefit from flexible working hours and the possibility of remote/mobile working.
• Perform at your best with a competitive starting salary and annual performancerelated salary increase our pay and benefits packages are considered to be among the best in the world.
• Take advantage of paid parental leave including for non-birthing parents.
• Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders ages ethnicities cultures abilities sexual orientation and life experiences to apply.
• Grow as you progress through diverse career opportunities in national and
• international teams.
• Gain access to a wide range of training and development programmes.

Wed like you to know that Shell has a bold goal: to become one of the worlds most diverse and inclusive companies. You can get to know more about how were working towards that goal click here.

Shell in Malaysia

Shell has been a partner in fuelling Malaysias progress for over 130 years. Our journey with the nation is intertwined in as much as Shell has played a role in growing the countrys energy sector Malaysia has also played a significant role in the companys progress.

Our business has diversified from a modest kerosene venture to a group of companies engaged in every aspect of the modern oil and gas business.

Today Shell maintains a strong multi-faceted presence in the country through our longer-term investments innovation-sharing and impact to local communities.

We helped pioneer Malaysias oil and gas industry and fuelled its growth. We discovered Malaysias first oil onshore then took the industry offshore and most recently into the technically challenging depths of Deepwater.

Shells strong retail network fuels the journeys of millions of Malaysian motorists every fact Shell is even able to offer one of the most differentiated fuel and lubricant products some of which were pioneered right here in the country.

We fuelled the ambitions of Malaysians: whether the generations of retail business partners; thousands of Shell scholars over the years; young entrepreneurs from our LiveWire programme; or Shell staff and alumni who are Malaysian luminaries today.

Shell continues to be one of the top employers in Malaysia with thousands employed in our upstream midstream and downstream businesses as well as in our service and support functions.

DISCLAIMER: