Head of Knowledge Management (KM)

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What Well Bring:

What Youll Bring:

• Bachelors or Masters degree in Knowledge Management Information Science Business or related field.
• 12 years of experience in KM solution design and delivery with 5 years in leadership roles.
• Proven track record in implementing KM within enterprise transformation programs.
• Strong understanding of KM platforms taxonomy design and knowledge lifecycle management.
• Preference experience in setting up knowledge management frameworks in tools like Bloomfire
• Experience integrating KM with BPM Automation and AI initiatives.
• Excellent leadership communication and stakeholder management skills.

Impact Youll Make:

As the Head of Knowledge Management Solution Delivery within the CIS team you will lead the design and execution of knowledge-centric solutions that support enterprise transformation. This role focuses on embedding Knowledge Management (KM) into solution delivery workflows ensuring that knowledge assets are captured structured and reused effectively across transformation programs.

You will work closely with Capability Development to leverage KM platforms standards and reusable assets while collaborating with design and delivery teams to integrate KM into business solutions. Your leadership will ensure that KM is not only a support function but a strategic enabler of scalable sustainable transformation.

KM Solution Design & Integration

• Lead the design and delivery of KM solutions embedded within transformation programs.
• Ensure KM is integrated into process design automation and AI-enabled workflows.
• Translate business needs into scalable KM architecture and delivery models.

Collaboration with Capability Development

• Partner with Capability Development to align on KM tools standards and governance.
• Leverage reusable KM assets and platforms to accelerate solution delivery.
• Provide feedback to inform KM capability evolution and maturity.

Delivery Enablement

• Ensure knowledge capture and reuse are embedded in delivery workflows.
• Support delivery teams with KM frameworks templates and guidance.
• Monitor KM adoption and effectiveness across transformation programs.

Governance & Compliance

• Ensure KM practices comply with data privacy security and regulatory standards.
• Participate in governance forums to review KM-related risks and performance.
• Maintain transparency and accountability in KM-related decisions.

Stakeholder Engagement

• Engage with business and technology stakeholders to identify KM needs.
• Communicate KM strategy impact and value to senior stakeholders.
• Facilitate cross-functional alignment on KM integration and delivery.

Talent Development & Leadership

• Lead and mentor KM solution designers and delivery specialists.
• Promote a culture of knowledge sharing and continuous learning.
• Support professional development and capability uplift across the KM delivery team.

Key Competencies:

• KM Solution Architecture
• Process-Centric Knowledge Design
• Governance & Compliance
• Stakeholder Engagement
• Delivery Enablement
• Leadership & Mentorship
• Communication & Influence
• Innovation & Continuous Improvement

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