Centralized Service Management

Job Title : Centralized Service Management

Experience : 8-10 Years

Location : Bandra

Roles & Responsibilities

• Drive IT Operations initiatives including observability (ELK) SRE practices and AIOps adoption.
  
• Lead implementation and adoption of centralized logging monitoring and dashboards across applications.
  
• Collaborate with infrastructure development and business teams to onboard systems into monitoring frameworks.
  
• Manage and improve Incident Problem Change Capacity and Knowledge Management processes.
  
• Oversee end-to-end incident lifecycle and ensure timely resolution and escalation.
  
• Identify and implement automation and continuous improvement initiatives in IT Operations.
  
• Ensure regulatory compliance and adherence to ITSM/ITIL standards.
  
• Define and standardize operational processes frameworks and documentation.
  
• Track KPIs MIS reporting and operational metrics using dashboards and analytics tools.
  
• Manage programs/projects risks dependencies and stakeholder communication.
  
• Drive cross-functional collaboration and ensure alignment across teams.
  
• Support enterprise risk reporting governance and audit requirements.

Requisites

• Strong experience in IT Operations ITSM processes and service management.
  
• Hands-on expertise in ELK Stack (Elasticsearch Logstash Kibana) and observability tools.
  
• Knowledge of SRE practices high availability systems and AIOps concepts.
  
• Experience with ServiceNow Power BI data analytics and MIS reporting.
  
• Understanding of SDLC methodologies (Agile Scrum Waterfall Kanban).
  
• Familiarity with DevOps tools CI/CD pipelines and infrastructure environments.
  
• Basic knowledge of Python for data analysis and automation.
  
• Experience in incident problem and capacity management processes.
  
• Strong stakeholder management and communication skills.
  
• Ability to manage tasks priorities risks and escalations effectively.
  
• Experience in process improvement automation and transformation initiatives.
  
• Good understanding of BFSI or exchange domain

Required Skills:

ELKPythonAISDLCITSM