Technical Support Officer macOS and iOS

Karachi - Pakistan

Monthly Salary: Not Disclosed

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

We are seeking a Technical Support Officer to provide technical assistance and support for our companys Mac and iPhone users. The ideal candidate will be responsible for troubleshooting hardware and software issues ensuring smooth IT operations and delivering excellent user support.

Employment Type: Contractual employment

Responsibilities

Provide technical support for macOS and iOS devices (MacBooks iMacs iPhones).
Install configure and maintain Apple devices and related applications.
Troubleshoot hardware software network and email issues.
Manage device setup onboarding and offboarding processes.
Support Apple ID iCloud MDM and device enrollment processes.

Requirements

Bachelors degree in computer science or a related field.
Minimum 1- 2 years of experience in technical support or a related field.
Strong communication skills with the ability to clearly explain technical concepts to non-technical users.
Strong knowledge of macOS and iOS troubleshooting.
Experience with Apple Business Manager and MDM tools (Jamf Intune etc.).
Basic understanding of networking (DNS DHCP VPN).
Good communication and customer service skills.
Ability to prioritize and manage multiple support requests.

Equal Opportunity & Inclusion

We are proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment and will not be discriminated against on the basis of race color religion sex gender identity or expression national origin age disability genetic information or pregnancy.

At Inbox Business Technologies we celebrate diversity and strive to create an inclusive space where every team member is valued. We strongly encourage applicants from underrepresented backgrounds to apply and contribute their unique ideas experiences and voices to a company that believes in equality and embraces new ways of thinking.

Required Experience:

Unclear Seniority

DescriptionWe are seeking a Technical Support Officer to provide technical assistance and support for our companys Mac and iPhone users. The ideal candidate will be responsible for troubleshooting hardware and software issues ensuring smooth IT operations and delivering excellent user support.Employ...