IT Support Technician – Help Desk

Saint Stephens College is currently seeking an IT Support Technician that will be assisting in the day-to-day operations of theIT Department at the College. Providing the first level of help desk andtechnical support to staff students parents and guests. The support provided may be in person over the phone or via email and the person will work both within the IT office and around the campus amongst the Colleges facilities.

Working as part of a dynamic IT team the role involves daily troubleshooting of technical issues and triaging more complex matters to the appropriate IT team members to support timely resolution.

This is an entry level role that will be suited to somebody engaged in study within the IT field or an individual who is in a phase of their IT career where they are looking to focus on troubleshootingrelationship management and meaningful work that will enable students tothrive.

The position

• Permanent part-time
• 25 hours per week on the basis of 52 weeks per annum
• Closing Date for applications 22 March 2026. The College reserves the right to shortlist and appoint prior to closing date. An extension to the closing date may also be applied at the Colleges discretion.

Duties include but are not limited to:

• Providing user assistance to staff students parents and College guests (over the counter on-site telephone and email)
• Handling written and verbal communications while logging all jobs through College Help Desk software and escalating jobs where needed.
• With direction from the Director ICT overseeing various IT services including warranty logging laptop loan booking and printer consumables management
• Overseeing the BYOD hardware setups/software installs and supporting staff and students with their password/Wi-Fi credential management
• Demonstrating to users within the classroom in the computer lab while also providing general hardware and software troubleshooting.
• As required assist the Director of ICT and the broader team with alarms PA system electronic keys CCTV and the physical and wireless network and monitoring the performance of the networks/systems to ensure the College is able to maintain business continuity.
• Working in partnership with the technical team in the operation of the College Help Desk providing support to staff students and visitors

Teamwork and Communication

• Demonstrate a willingness to work positively within a team as well as having the ability to work independently
• Demonstrate and practice effective written verbal and non-verbal communication
• Excellent personal organisation planning and time management skills including the ability to prioritise tasks to meet deadlines.
• Genuine commitment to the ideals of independent schools including the preparedness to attend extracurricular activities as appropriate to the role
• Commitment to work within and support the Christian ethos mission and values of the College
• Demonstrate passion energy enthusiasm and commitment towards the role and the College
• Ability to work harmoniously to achieve an organisation-wide vision as set by the College leadership and Board

Essential Criteria

• Tertiary qualification in IT or be actively working towards a relevant qualification.
• Relevant experience in similar role with demonstrated ability to support users of a wired and wireless networks including the security of such networks
• Experience in Microsoft environments (Active Directory Windows Server Hyper-V Azure Microsoft 365)
• Understanding of the need for confidentiality and the sensitivity of data while problem-solving unique and isolated technical issues.
• Experience in an independent school environment or a similar teaching and learning context.

Mandatory Clearances/Certifications

• Blue Card in accordance with No Card No Start law as per the Working with Children (Risk Management and Screening) Act 2000
• First Aid certification (or willingness to complete first aid training)

Other

All employees of Saint Stephens College are required to:

• Carry out other duties as required by the Principal
• Demonstrate follow and support the policies and procedures of the College
• Remain flexible proactive and adaptable in a dynamic education environment andwillingly take on new tasks and responsibilities as the College student needsand stakeholder interests change over time
• Maintain a degree of flexibility in working hours from time to time as required for the position
• Accept that the College reserves the right to modify the position to meet its operating needs
• Undertake other reasonable and relevant duties within skills knowledge and capabilities and as directed by the Principal or their representative
• Comply with the Work Health and Safety Act 2011 the Work Health and Safety Regulation 2011 codes of practice and other safety guidance material.

About the College

Set on an outstanding campus on the northern Gold Coast Saint Stephens College is a Prep to Year 12 co-educational Christian school known for its diversity where every student is respected heard and develops the integrity and responsibility to serve others. Further information on Saint Stephens College is available at

Protecting our Children

All children have a right to be safe and protected from harm and neglect. At Saint Stephens College ensuring the wellbeing of our students by valuing their contribution is at the core of what we fact protecting children is everybodys business and our commitment to this is evidenced by the way we rally together to ensure they are safe nurtured and secure in our communities families and while engaged in learning.

Saint Stephens College has a commitment to child safety and as such staff will be responsible forunderstanding and applying the College Child Protection Policy and Child Risk Management Strategy and associated policies and guidelines.

APPLICATION PROCESS

To ensure your application can be considered in full all candidates must apply via the Quick Apply button above. Your application submission should address your suitability to the role in your cover letter and must include a current resume (maximum of 2 pages) as well as current referees.

Closing Date for Applications by close of business 22 March 2026 Only applicants with the right to work in Australia may apply for this position.

Enquiries may be addressed to the Human Resources Department at stating QUERY IT Support Officer in the subject line of the email.

Thank you for taking the time to prepare and submit your application.