Help Desk Operator
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Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Help Desk Operator Mascot NSW
Location: Mascot NSW
Company: BGIS Major Transport & Infrastructure Environment
Employment Type: Full-Time Permanent On-Site
Salary: $70000 plus Superannuation
Shift Structure: Monday to Friday 6am to 2pm
Other Information: Free On-site Parking
We acknowledge the Traditional Custodians of the land on which we work and pay our respects to Elders past present and emerging.
About BGIS
BGIS is a global leader in integrated facilities management delivering innovative and sustainable solutions to clients across various industries. We pride ourselves on maintaining high standards of safety efficiency and operational excellence.
Purpose of the Role
BGIS is seeking two Help Desk Operators to join a newly established Facilities Management Hub supporting a large high-traffic transport environment. These roles have been created as part of an exciting new contract offering the opportunity to be part of a growing team from the outset.
Reporting to the Planning and Reporting Manager you will play a central role in coordinating maintenance services by managing service requests triaging issues and ensuring work orders are efficiently scheduled and tracked. Working closely with Facilities Managers trades and subcontractors you will help keep operations running smoothly in a fast-paced 24/7 environment.
The ideal candidate is organised responsive and collaborative with a strong customer focus and the ability to manage competing priorities with confidence.
Key Responsibilities
- Manage incoming service requests via phone email and digital platforms ensuring accurate logging in CMMS systems
- Triage and prioritise requests raising detailed and accurate work orders
- Dispatch work orders to Facilities Managers trades and subcontractors
- Monitor and track work orders through to completion ensuring service levels are met
- Support scheduling of preventative maintenance activities (PPM)
- Maintain high-quality data accuracy across all systems and records
- Communicate clearly with stakeholders providing updates on request status
- Support operational teams during peak periods and contribute to continuous improvement initiatives
Education Experience & Skills
Essential:
- Experience in facilities management help desk service coordination or call centre environments
- Familiarity with CMMS or service management systems (e.g. Maximo or similar)
- Strong administrative and organisational skills with high attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Strong communication skills with the ability to engage a range of stakeholders
- Problem-solving skills with sound judgement in prioritisation and escalation
Desirable:
- Experience supporting maintenance scheduling or planning activities
- Exposure to 24/7 or shift-based operational environments
- Experience in infrastructure transport or similarly complex environments
- ASIC clearance (or ability to obtain)
Workplace Flexibility
To support your growth this position will be based on-site in Mascot within a 24/7 operational environment. This role follows a structured shift pattern of 6:00am 2:00pm Monday to Friday with free on-site parking available.
Why Join BGIS
Key Benefits Include:
Spot recognition vouchers and $2000 employee referral bonus
Access to Flare for discounts across retailers energy utilities & more
Fitness Passport for you and your family
Free on-site parking
Career progression through internal mobility and secondments
Leadership development programs and structured career pathways
2 paid volunteer days annually and community engagement initiatives
Health and wellbeing support including EAP and wellness programs
How to Apply
If you are a proactive and organised Help Desk professional looking to build your career in a dynamic high-impact environment we would love to hear from you.
BGIS is an equal opportunity employer and we strongly encourage applications from women Aboriginal and Torres Strait Islander peoples LGBTQ individuals and people from culturally diverse backgrounds.
Eligibility
To be successful in the role applicants must have full working rights in Australia.
Apply Now
Be part of a workplace that values diversity safety sustainability and continuous innovation.
About Company
BGIS is a global leader in integrated facility management services. Offering a full range of facility and real estate management services, BGIS partners with clients globally to bring forward innovative solutions.
