Service Desk Analyst Multiple 6 month fixed term roles

Multiple 6 month (fixed term ) Service Desk Analyst opporunities

Why work for Cenitex

Cenitex supportsa modernagileand productive public sector and is driven by the Governments commitment to a digital Victoria and better outcomes for the community. Cenitexs purpose is to be the Victorian Governments trusted IT Partner. We know uniting the best technology and the brightest individuals is the key to our success and we know it is our people who bring our values to life and contribute to the success of our customers organisation and their colleagues.

Our People promise is that we treat our employees as people not workers. We provide an exceptional life experience and we focus on the feelings not just the features that match employee needs. We do this by providing deeper connections having a shared purpose an inclusive environment providing interesting work and allowing flexibility.

Culture and Benefits

Cenitex provides employees with essential support through all that life presents and want our employees to bring their whole selves to work. We encourage and support professional development and offer a flexible working environment with a focus on employee work-life balance. Heres a taste of whats on offer:

• Flexibility - spans where when and how we work best
• Hybrid working - offers employees to work remotely 3 days a week however it all starts with a conversation and from a place of flexibility
• Employee discounts - up to 10% across 500 retailers
• Automatic salary increases
• Centrally located - state-of-the-art offices and end of trip facilities in the heart of CBD
• Inclusive parental and carers leave entitlements.

We are proudly a WORK180 Endorsed Employer for all women and strongly encourage women to apply to the role.

About the Role

Service Desk Analysts are the first point of contact for ICT issue resolution and customer assistance. They provide important first level support (predominantly by phone chat and self-serve request fulfilment) to ensure that customers can access and use their ICT systems. Cenitex operates within an ITIL aligned environment providing technology and other information sources to enable our Service Desk Analysts to:

• log incidents and requests
• fix issues and complete first level trouble shooting
• escalate problems to level two and beyond if required
• track and follow-up with customers

Communicating information to customers in a timely clear and concise manner is service empathy and a genuine passion for applying your ICT knowledge to support customers is necessary as you will partner with them to resolve technical requires problem-solving skills professionalism and the ability to communicate with others to achieve a positive outcome.

There are a wide variety of technologies that you may support including Office365 Citrix Remote Access mobile devices and printers.

The teams at Cenitex are experts in their areas of specialisation and will ensure that you have the knowledge required across the technologies that you will there may be the need to provide on-call after-hours support based on a rotating roster as well as participating in evening shift work.

About You

• Must have excellent customer service skills and experience.
• Ability to manage time and prioritise tasks in a high-pressure environment
• Punctual reliable and proactive nature
• Work in a diverse and inclusive team environment
• Previous experience working in an ICT Service Desk is desirable

For more information about the role and the numerous employee benefits check out the Position Description and Life at Cenitex document by clicking the Apply Now button.

Watch some great videos of our staff on our careers page to get a better idea of what it could be like to be a part of the Cenitex team.

Our Commitment to Diversity

Cenitex is proud of its diverse group of employeeswith a unique mix of skills and talent. We believediversity andinclusion enhances our workforce capability andcultureindeliveringoutstandingtechnologyservicesand solutions for our customers. We embrace differences in gender age ethnicity race cultural background disability religion and sexual orientation.

Cenitex is an equal opportunity employer. We highly encourage applicants from diverse backgrounds abilities Aboriginal and Torres Strait Islander people to apply.

To apply

Cenitex is a fast-moving organisation with lots to deliver - so we may not always wait until the job ad expires before reviewing applicants. As a result you should submit your application as soon as possible.

To apply simply completean application through our Humanforce Application

Note: applicants arenotrequired to provide a separate document addressing the Key Selection may also be required to complete a video introduction as part of the recruitment process.

Were committed to being inclusive when we hire people and understand that adjustments are sometimes needed. If you require adjustments to complete your application assessment task or interview it is important you let us know so we can support you. You will not be disadvantaged if you request adjustments. We want all applicants to perform at their best and compete with other applicants equally.

For any further questions or support contact .