ICT Help Desk Officer

Are you a proactive service focused ICT professional who enjoys supporting staff and students to operate confidently and effectively in a technology enabled learning environmentMercedes College is seeking an ICT Help Desk Officer to deliver high quality responsive ICT support services across the College. This role is central to ensuring the smooth day today operation of ICT systems providing timely assistance to staff and students and maintaining technology resources that support teaching learning and administrative position is ideal for a technically skilled and people centred professional who combines strong ICT capability with a customer service mindset and a commitment to working within a values driven school role within the Mercedes College ICT and Resources teamOpportunity to support learning teaching and operational excellence across the CollegeFull Time 37.5 hours per week ESO Grade 4 position (paid in accordance with the CESA Enterprise Agreement)About the RoleReporting to the ICT Help Desk Team Leader the ICT Help Desk Officer provides professional timely and responsive ICT support to staff and students across the College. Working under moderate direction the role supports the effective operation of ICT systems hardware software and audiovisual technologies while ensuring compliance with Catholic Education South Australia (CESA) systems protocols and ICT Help Desk Officer works collaboratively with Mercedes College leadership teaching and nonteaching staff students contractors and CESA / CEO ICT staff to ensure technology services meet user needs legislative requirements and best practice responsibilities include:Providing high quality ICT help desk support to staff and students across hardware software and audiovisual and supporting ICT systems networks and equipment in line with CESA protocols security and privacy ICT performance and coordinating repairs maintenance and upgrades in a timely and effective up and supporting audiovisual equipment and providing hands on assistance for College events and with vendors contractors and service providers to resolve technical issues and manage equipment or software to critical ICT issues including undertaking maintenance outside normal hours when in College activities training professional development and performance review processes and undertaking other duties as YouYou are a capable adaptable and solutions focused ICT professional who:Demonstrates a strong commitment to supporting and upholding the Catholic ethos and values of the CollegeBrings extensive ICT technical capability with experience across Windows operating systems Microsoft Office and Apple end user devicesCan analyse diagnose design and implement ICT solutions across a broad range of technical functionsCommunicates clearly and respectfully providing high quality customer service to staff students and the wider College communityWorks effectively with initiative discretion and sound judgement managing priorities in a dynamic environmentDemonstrates strong organisational and time management skills with accountability for outcomesUnderstands the importance of confidentiality system safeguarding and data protectionIs flexible and willing to be available outside normal hours for critical or emergency ICT work when requiredIs committed to continuous learning and professional developmentActively contributes to College life training and collaborative teamworkFor further information refer to the Position and Training:The successful applicant will be required to hold:A Diploma of Information Technologies (or equivalent) and/or demonstrated relevant experience in a comparable roleWorking with Children Check (WWCC) Responding to Risks of Harm Abuse and Neglect (RRHANEC) Fundamentals and Masterclass certificationFirst Aid Certificate (HLTAID012)About UsMercedes College is a Catholic co-educational Reception to Year 12 International Baccalaureate World School in the Mercy tradition located in Springfield South by our vision to be a sustainable internationally minded world class school we develop creative and critical thinkers who become leaders for community is defined by belonging high standards and genuine relationships and we live our Mercy Keys of Compassion Loyalty Justice Integrity Responsibility and Mutual Respect in the way we work and interact with students families and each to ApplyIf this opportunity aligns with your skills and availability please submit your application addressed to Mr. Andrew Balkwill (Principal) by midnight Monday 4 May application should include:A cover letter (max. 1 page) highlighting your experience and alignment to the role as well as your motivation to join Mercedes College.A CV (max. 2 pages) detailing your qualifications experience and 3 referees.A completed Applicant Declaration confidential enquiries regarding this role please contact Luisa Dickson Executive Director People and Culture onor email is subject to Working with Children and Catholic screening clearances. Mercedes College reserves the right to interview and appoint prior to the closing date.