German-Speaking Claims Handler
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Location: Cape Town South Africa (On-site)
Position Type: Permanent
A global medical assistance and travel insurance organisation is looking for a German-speaking Claims Handler to join their international team in Cape Town. This role is ideal for someone who is detail-oriented customer-focused and comfortable working in a fast-paced multicultural environment.
You will play a key role in supporting travellers and insurance partners by managing medical and travel insurance claims from start to finish while delivering exceptional service and maintaining high professional standards.
About the Role
As a German Claims Handler you will manage incoming enquiries and insurance claims while liaising with international partners and travellers. The role requires strong attention to detail excellent communication skills in German and English and the ability to work efficiently under pressure.
You will work within a multilingual team handling claims and assistance cases for European travel insurance clients.
Key Responsibilities
Manage end-to-end insurance claims handling including data entry and invoice assessment
Respond to incoming email enquiries in German and English
Coordinate communication and claims processing for medical and travel insurance cases
Deliver professional and empathetic customer service to travellers and partners
Ensure enquiries and claims are handled efficiently and within required timelines
Work collaboratively within a multicultural and multilingual team environment
Maintain accurate documentation and system records
Requirements
Professional fluency in German (B2 level or higher)
Demonstrated work experience using German in a professional environment (written and/or verbal)
Matric certificate or higher qualification
Strong attention to detail and organisational skills
Ability to work proactively and perform well under pressure
Comfortable working with Microsoft Office and computer systems
German language proficiency certificate (B2 level or higher) must be submitted with your CV
South African work visa already secured (preferred)
Key Skills
- Corporate Paralegal
- Baan
- IT Sales and Marketing
- Civil Quality Control
- Activex
- Jboss
About Company
Believe Resourcing offers professional, personalised talent & recruitment services, from full process outsourcing to tech talent outsourcing.
