IT Field Support Analyst

Vaughan - Canada

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

About the Role

The IT Field Support Analyst (FSA) is the face of IT for assigned regional business units providing Level 2 desk-side and remote support. This role maintains computing environments supports business-critical systems and acts as a liaison between IT and end users. The FSA also contributes to M&A integration activities.

Frequent travel (up to 90%) across the U.S. and Canada is required often within 48 hours notice.

Key Responsibilities

Serve as primary IT contact for regional business units.
Provide Level 2 technical support (desk-side and remote).
Maintain and administer hardware software networks and configurations.
Resolve complex and cross-technology incidents; escalate as needed.
Support system implementations upgrades and M&A integrations.
Develop and maintain IT policies procedures and knowledge base documentation.
Build strong relationships with business leaders and stakeholders.
Support asset management vendor coordination and reporting.
Contribute to strategic projects and service improvement initiatives.

Qualifications

Graduate degree in Computer Science Engineering or related IT field.
A and/or MCSA certifications preferred.
5 years of end-user support experience in large environments.
Strong troubleshooting analytical and problem-solving skills.
Ability to manage urgent priorities and work extended hours when required.
Strong customer service and relationship-building skills.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all without regard to race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position please contact

Please note that GFL does not provide visa sponsorshipfor this position. Valid work authorization in the country where the job is located is candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.

Required Experience:

About the RoleThe IT Field Support Analyst (FSA) is the face of IT for assigned regional business units providing Level 2 desk-side and remote support. This role maintains computing environments supports business-critical systems and acts as a liaison between IT and end users. The FSA also contribut...