Manager of Technology Client Services
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
About Latham & Watkins
Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect innovation and collaboration.
About the Role
The Manager of Technology Client Services is an integral part of Lathams Technology & Information Services and Legal Innovation team. This role will be responsible for leading the execution of the firms client-facing technology strategy in alignment with the Associate Director of AI - Legal Innovation as well as assisting in developing the firms client-facing technology narrative and value proposition. This role will be located in our New York office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.
Responsibilities & Qualifications
Other key responsibilities include:
- Delivering senior-level messaging to clients and prospective clients regarding the firms AI and legal innovation initiatives
- Partnering with Business Development and lead partners to identify opportunities to differentiate the firms AI and innovation initiatives in the market
- Directly supervising Technology Client Services Attorneys and Consultants
- Serving as a member of the AI & Legal Innovation management team
- Overseeing maintenance of the legal technology software catalog used for pitches and client inquiries
- Protecting and maintaining any highly sensitive confidential privileged financial and/or proprietary information that Latham & Watkins retains
Wed love to hear from you if you:
- Possess excellent writing skills including the ability to explain technical systems and concepts in plain language
- Demonstrate excellent operational skills (e.g. organizing planning problem-solving and decision-making)
- Exhibit well-developed and professional interpersonal skills with the ability to interact effectively with people at all organizational levels of the firm
And have:
- A bachelors degree or equivalent preferably a J.D. or equivalent
- A minimum of eight (8) years of relevant experience
- Prior supervisory or team leadership experience
- Law firm or professional services experience preferably
- Experience in legal technology AI or innovation environments preferably
Benefits & Additional Information
Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Lathams comprehensive benefit program which includes:
- Healthcare life and disability insurance
- A generous 401k plan
- At least 11 paid holidays per year and a PTO program that accrues 23 days during the first year of employment and grows with tenure
- Well-being programs (e.g. mental health services mindfulness and resiliency medical resources well-being events and more)
- Professional development programs
- Employee discounts
- Affinity groups networks and coalitions for lawyers and staff
Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including but not limited to hair texture and protective hairstyles) color religion sex age national origin sexual orientation gender identity veteran status (including veterans of the Vietnam era) gender expression marital status or any other characteristic or condition protected by applicable statute.
Please click here to view the full job description for this role.
Please click here to review your rights under U.S. employment laws. #MidSenior
Pay Range
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Latham & Watkins, a global law firm, advises the businesses and institutions that power the global economy. We leverage our vast global resources to work relentlessly and efficiently to accomplish client goals.
