Sr. Consultant, Client Success

The Sr. Consultant Specialist Client Success Manager is a clientfacing individual contributor role acting as a subjectmatter expert across client operations execution and performance optimization for Sponsor Bank clients and their fintech ecosystems.

This role supports complex payments environments enabling new capabilities driving product adoption and optimizing client performance across multiparty sponsorship models. The Sr. Consultant brings strong technical and operational expertise and works closely with crossfunctional Visa teams to ensure executional excellence and measurable client outcomes.

The role partners closely with Account Teams across Client Services Sales Product Operations and Risk to drive Client Success outcomes aligned with Visas strategic addition the role contributes to shaping scalable support and implementation approaches that improve client experience and operational efficiency across the Sponsor Bank segment.

This position is based in North America (Atlanta Ashburn Austin or Miami) and reports to the NA Sponsor Banks Segment Director.

Key Responsibilities:

• Lead and coordinate implementation of Visa products and capabilities accelerating client readiness adoption and timetovalue
• Serve as a senior operational and technical advisor for Sponsor Banks and their fintech portfolios
• Partner closely with Account Teams to align on client strategy execution priorities and Client Success Plans
• Drive adoption of card programs acceptance capabilities valueadded services and Visa selfservice tools
• Monitor client health and operational performance to proactively identify risks and optimization opportunities
• Provide subjectmatter expertise across endtoend payment flows including issuing acquiring/acceptance tokenization and authorization
• Support structured operational and performance reviews with clients and internal stakeholders

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 2 years of work experience with a PhD

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 3 or more years of experience with a PhD
• Prior experience as a Client Success Manager Senior Consultant or equivalent role within the payments ecosystem
• Required experience supporting acquiring / acceptance models such as acquirers processors gateways merchant ecosystems or network acceptance flows
• Strong understanding of payment processing transaction lifecycles card scheme rules and authorization flows; experience with VisaNet and/or issuer or acquirer processing platforms is a plus
• Proven ability to translate complex technical topics into clear outcomeoriented client guidance
• Demonstrated success managing complex client relationships and driving outcomes across crossfunctional teams
• Strong analytical problemsolving and prioritization skills in fastpaced environments

Core Skills & Capabilities:

• Ability to build trusted credibilitybased client relationships
• Strong execution and successplanning discipline with a focus on measurable outcomes
• Clear concise communication with both technical and nontechnical stakeholders
• Proactive problemsolving mindset with strong domain curiosity
• Comfort operating across both issuer and acquirer lenses often within the same client engagement

Additional Information :

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 127300 to 204100 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge skills experience and addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work :

No

Employment Type :

Full-time