Video Support Engineer

Reston, VA - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Position: Streaming Video Support Engineer

Location: Reston/Ashburn VA (Must reside within commutable distance) Onsite

Duration: 6 months Contract to Hire

Travel: < 10% (customer meetings / training)

It is now more of a Video Support Engineer position.

Role Summary

Seeking an On-Site Support Engineer to be embedded within a major MVPDs operations facility. The role supports daily operation and maintenance of clients AWS-based Linear Video Distribution Platform ensuring reliable content delivery and smooth integration with the customers back-office systems.

The platform handles SRT ingest transcoding packaging (DASH/HLS) DRM Origin delivery via CloudFront CDN Session Management Manifest Manipulation and Dynamic Ad Insertion (DAI).

This is a customer-facing position requiring strong communication troubleshooting and operational skills across cloud video workflows. The ideal candidate combines the hands-on practicality of a Support Engineer with the architectural understanding of a Solution Architect.

Key Responsibilities

Serve as the primary on-site technical contact supporting clients AWS-based linear video distribution platform.
Collaborate daily with the customers operations and engineering teams to maintain platform availability and resolve operational issues.
Validate incoming SRT content feeds and ensure source quality correct service configurations and alignment with channel lineups.
Support the customer with verifying service additions changes and removals in collaboration with customer back-office systems and endpoint configurations.
Support configuration updates and platform component integrations following approved change management procedures.
Assist the customer with understanding alarms and monitoring service KPIs;
Troubleshoot issues across ingest transcode packaging DRM and CDN delivery workflows and perform root-cause analysis and escalation when required.
Document runbooks operational procedures and lessons learned for repeatable execution and knowledge transfer.
Act as an escalation point to liaise with remote clients engineering cloud operations and product teams to resolve complex issues.
Provide on-site technical insight to support platform upgrades feature rollout or architecture optimization.
Participate in incident review and service improvement initiatives.
Support API questions relating to monitoring and dashboard improvements and integration with customers NMS

Required Skills and Experience

5 years of hands-on experience supporting or operating video delivery systems in broadcast or OTT environments.
Strong working experience in Cloud Infrastructure engineering or Site Reliability Engineering.
Solid experience with containerization and orchestration (Docker Kubernetes).
Strong understanding of video workflows - ingest encoding/transcoding packaging (DASH/HLS) DRM CDN delivery and DAI.
Familiarity with clients Video Network products and architectures preferred.
Experience with AWS Cloud Services (EC2 S3 CloudFront CloudWatch IAM Lambda etc.) and understanding of cloud networking fundamentals.
Proficiency with Linux system administration basic shell scripting and system log analysis.
Working knowledge of IP networking and protocols (TCP/IP multicast/unicast DNS load balancing routing).
Understanding of monitoring and alerting systems and interpreting telemetry to diagnose performance or workflow issues.
Strong documentation skills with the ability to produce clear technical runbooks and operational guides.
Excellent communication and interpersonal skills with experience engaging directly with customers and engineering teams.

Desirable Skills

Knowledge of containerized or serverless environments (Docker Kubernetes Lambda).
Familiarity with CI/CD pipelines automation observability tools (Grafana Prometheus ELK).
Experience working with DRM technologies (Widevine PlayReady FairPlay).
Understanding of Dynamic Ad Insertion workflows.
AWS or other cloud certification (e.g. AWS Solutions Architect Associate) is an advantage.

Education

Bachelors degree in Computer Science Electrical/Computer Engineering or related field (or equivalent professional experience).

Soft Skills

Analytical and systematic problem-solving ability.
Strong customer engagement and collaboration mindset.
Flexible adaptable and comfortable in fast-changing environments.
Capable of working independently while coordinating with distributed teams.
Passionate about video technology and continuous learning.

Position: Streaming Video Support Engineer Location: Reston/Ashburn VA (Must reside within commutable distance) Onsite Duration: 6 months Contract to Hire Travel: < 10% (customer meetings / training) It is now more of a Video Support Engineer position. Role Summary Seeking an On-Site Support ...