Java Production Support Engineer

Newark, DE - USA

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Java Production Support Engineer
Job Location: Newark CA
Job Type: Contract

Job Description:

Monitor production applications to proactively identify and resolve issues before customer impact
Perform proactive production maintenance; manage incidents outages s and on call duties
Investigate production bugs; validate reproduce and escalate issues to Engineering & Product
Implement and manage application monitoring and ing mechanisms
Troubleshoot escalated customer issues determine root cause and coordinate resolutions or workarounds
Support Engineering with privileged production access requests
Perform privileged production activities including backup/seeding optimizations object configuration job aborts and performance tuning
Optimize product usage per customer (API usage backup/seeding speed fetcher pool size admin changes)
Support User Acceptance Testing (UAT) Proof of Concepts (POCs) and trials; provide product feedback
Work closely with Product Management to suggest improvements and reduce overall support burden
Support customer facing teams (Support TAM SE CS) throughout the customer lifecycle
Improve support documentation knowledge base and automation for front line teams.

Mandatory Skills : Java JavaScript Microservices React SpringBoot
Good to Have Skills : AWS API Gateway AWS CloudFormation Aws Step Functions

Job Title: Java Production Support Engineer Job Location: Newark CA Job Type: Contract Job Description: Monitor production applications to proactively identify and resolve issues before customer impact Perform proactive production maintenance; manage incidents outages s and on call duties Investi...