Customer Service Representative

Kailua, HI - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Our home health and hospice agencies are located throughout California Hawaii Oregon and Washington. They serve the entire community and offer personalized in-home care and many have been recipients of Home Care Elite awards.

So whether youre looking for the buzz of a large city the tranquility of nearby mountain bike trails or something in between we encourage you to explore our organization.

Job Summary:

Provides day-to-day administrative support for the Home Health patients and department.

Job Requirements:

Education and Work Experience: High School Education/GED or equivalent: Preferred Associates/Technical Degree or equivalent combination of education/related experience: Preferred Two years relevant experience: Preferred

Essential Functions: Handles incoming calls from plan members and healthcare providers for the assigned health plans. Provides information as needed for questions related to medical dental vision and prescription drug claims based upon the benefit descriptions and plan provisions of a variety of group plans. Documents all calls. Receives referrals and pre-certification requests from providers as applicable. Reviews referral/pre-certifications for proper benefits and eligibility. Enters referrals and pre-certifications data into the computer system. Reviews referrals and medical record information as applicable to facilitate claims department with claims adjudication. Researches and documents rejected or erroneous claims and forwards them for correction as needed. Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore we require that all associates receive all required vaccinations as a condition of employment and annually thereafter where applicable. Medical and religious exemptions may apply.