Shipping & Port Relations Representative

In this role you support shipping companies port authorities and other maritime stakeholders throughout their journey with OceanScore from onboarding and training to ongoing operational support. You act as a reliable point of contact for customers using our solutions and ensure they understand how to integrate them into their day-to-day operations.

Working as part of our customer service team and collaborating closely with product and commercial teams you help customers successfully apply our solutions while gathering valuable feedback from the market. You contribute to strengthening OceanScores relationships across the shipping and port ecosystem and support the adoption of digital tools that help the maritime industry turn compliance into commercial success.

Please note that this is an on-site role in our office in Funchal Madeira.

Your Key Responsibilities

• Customer Onboarding & Operational Support: You support ship operators port authorities and maritime stakeholders during onboarding and provide ongoing operational support including product training and day-to-day assistance.
• Customer Relations in the Maritime Ecosystem: You act as a trusted contact for assigned customers in the shipping and port community ensuring timely responses and clear communication in a global maritime environment.
• Adoption & Ongoing Engagement: You stay in regular contact with customers to ensure our solutions are well understood and integrated into their operational workflows.
• Internal Coordination & Market Feedback: You work closely with product customer service and sales teams to resolve issues and share structured feedback from the market to help improve our solutions.
• Customer Growth Awareness: You monitor usage patterns and identify opportunities where customers may benefit from additional OceanScore services sharing relevant insights with the commercial team.

What you bring:

• You have 13 years of experience in the maritime industry for example with a shipping company port authority maritime service provider or maritime technology company.
• You are familiar with operational environments in shipping or ports and enjoy working with international maritime stakeholders.
• You communicate fluently in English both written and spoken and feel comfortable working with global B2B customers.
• You know how to apply and explain digital solutions clearly and guide customers through onboarding or product training.
• You are versed within the field of maritime data emissions compliance and digital solutions for the maritime industry.

How you work

• You take a service-oriented approach and enjoy supporting customers in their daily operations.
• You are proactive and follow up on topics until they are resolved.
• You communicate clearly and professionally with international maritime stakeholders.
• You collaborate closely with colleagues across teams and functions.
• You are curious about the maritime industry and motivated to deepen your expertise.

Not 100% qualified Apply anyway.
We know great people dont always check every box. If youre passionate about what were building and think you could make an impact we want to hear from you. You might bring something we didnt even know we needed.