Dutch-speaking Customer Service Representative – Digital Wallet

Portugal Remote Full-time Start date May 2026

ABOUT THE ROLE

Work remotely from Portugal as part of a customer service team supporting users of a leading digital wallet and payments platform. You will assist Dutch-speaking customers with account enquiries transaction support and general platform questions delivering a fast reliable and professional experience in a fully remote setup.

RESPONSIBILITIES

• Handle inbound contacts from Dutch-speaking customers via digital channels resolving enquiries related to accounts transactions and platform features
• Investigate and resolve issues accurately and within agreed timeframes
• Maintain a high standard of written and verbal communication at all times
• Log and update all interactions in the CRM system following internal guidelines
• Escalate complex cases when necessary and follow up to ensure resolution
• Contribute to team KPIs around quality productivity and customer satisfaction

REQUIREMENTS

• C2 level of Dutch and B2 level of English written and spoken
• Currently based in Portugal mainland (mandatory no relocation package available for this role)
• Strong written communication skills comfortable handling digital-first customer interactions
• Detail-oriented and reliable able to work independently in a remote environment
• Previous experience in customer service or fintech support is a plus
• Eligible to work in Portugal (EU ID residence permit or valid work visa)

SCHEDULE

• Monday to Friday 08:00 to 17:00
• Days off: Saturday and Sunday

WHAT WE OFFER

• Full-time remote contract (6 months renewable) work from anywhere in Portugal mainland
• Meal allowance: 7.63 per working day
• Welcome bonus paid monthly during the first year of employment
• Health insurance from day one
• Referral programme earn up to 2000 per successful referral
• Clear career progression within a multicultural and growing team