Sea-freight Channel Controller

About Toll Group

At Toll we do more than just logistics - we move the businesses that move the world. Our 16000 team members can help solve any logistics transport or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today we support more than 20000 customers worldwide with 500 sites in 27 markets and a forwarding network spanning 150 countries. We are proudly part of Japan Post

Primary duties & responsibilities

Clients indent monitoring.

Registration of straight and handover documents.

Payment of COD handover documents.

Tracking ETA of MBL (Master Bill) with shipping lines / local agents for straight and handover documents.

Checking documents for customs clearance request / obtain any documents required.

Open Seafreight import clearing file. Record any special instructions on file cover. Hand complete file to customs broking department for customs clearance.

Prepare customer tax invoice.

Arrange delivery with nominated transporters

Scan and save full batch of documents to Server (Document Database).

If any damages reported by the depot/transporter information must be communicated to client.

If cargo is damaged / missing lodge pro-forma claim with airline / agent / insurance company.

Obtain all relevant documentation and submit priced claim to airline / agent / insurance company.

Ensure delivery is carried out.

Obtain warehouse check sheet and POD to close file.

Quality check and sign off file once complete.

Filing of files.

Liaise with clients to keep them informed of shipment status.

Reconcile billing and resolve any queries.

Resolve credit op queries.

Status Reports to be compiled and e-mailed to clients (if required).

Technical:

• Ability and confidence to deal with difficult customers if the need arises.
• CW1 Compliant and literate

Ability to consistently meet deadlines in a timely manner

Primary duties & responsibilities

• Clients indent monitoring.
• Registration of straight and handover documents.
• Payment of COD handover documents.
• Tracking ETA of MBL (Master Bill) with shipping lines / local agents for straight and handover documents.
• Checking documents for customs clearance request / obtain any documents required.
• Open Sea-freight import clearing file. Record any special instructions on file cover. Hand complete file to customs broking department for customs clearance.
• Prepare customer tax invoice.
• Arrange delivery with nominated transporters
• Scan and save full batch of documents to Server (Document Database).
• If any damages reported by the depot/transporter information must be communicated to client.
• If cargo is damaged / missing lodge pro-forma claim with airline / agent / insurance company.
• Obtain all relevant documentation and submit priced claim to airline / agent / insurance company.
• Ensure delivery is carried out.
• Obtain warehouse check sheet and POD to close file.
• Quality check and sign off file once complete.
• Filing of files.
• Liaise with clients to keep them informed of shipment status.
• Reconcile billing and resolve any queries.
• Resolve credit op queries.
• Status Reports to be compiled and e-mailed to clients (if required).

Technical:

• Ability and confidence to deal with difficult customers if the need arises.
• CW1 Compliant and literate

Ability to consistently meet deadlines in a timely manner

Business:

• Literate in MS Word packages
• Effective Time Management skills.
• Effective organisational skills with significant focus on attention to details.
• Ability to effectively communicate at all levels both internally and externally.

Personal Attributes:

- Solid communication skills self-motivated and positive attitude.

Qualification Required

Secondary: Matric

Matric (minimum requirement)

Professional: Diploma will be an added advantage

SPECIAL CONDITIONS

Maybe required to work after hours to meet deadlines

What moves you

At Toll you can help play a vital role in delivering what matters. From food fuel medicine and rescue services we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach our 16000 people bring a passion for progress. We collaborate in friendly caring teams supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you our customers and our world further.

Are you excited about this role but are concerned you dont meet all the requirements If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll we value a diverse inclusive and authentic workplace so if youre interested in this role but your past experience doesnt align perfectly then please talk to us you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages ethnicities genders and abilities.

To find out more about us visit