NC Fast Child Welfare Readiness Liaison

Durham, NC - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

NC FAST/HSBIA requires the services of a Readiness Liaison to support change management and readiness for implementation of Child Welfare (CWS) modules.

IMPORTANT NOTE: Extensive statewide travel up to 90% of the time is required in the performance of the work for this position. Travel may include some evenings and weekend days.

The NC Department of Health and Human Services seeks contract resources to prepare and provide support for County Child Welfare staff during the implementation of the statewide Child Welfare Information system (CWIS). This is NOT a Desktop Support or Help Desk support position. The County Liaison acts as an integral part of Readiness and Implementation Support initiatives. Working closely with the Readiness Lead this position will facilitate meetings conferences and other activities to advocate for as well as foster and maintain effective communication with state and county staff regarding CWIS concerns impacting or related to Child Welfare. This role may coordinate with other CWIS business policy and project team members to troubleshoot replicate and report errors and/or unexpected outcomes within the CWIS and/or escalate to management as they arise. This position uses policy subject matter expertise regarding NC Child Welfare knowledge of CWIS/NC FAST functionality as well as understanding of how counties provide delivery of services to guide new users as they navigate and submit data into the new system. This position requires significant travel throughout the state.

Minimum requirements include: Excellent written and verbal communication skills change management Microsoft Suite (including but not limited to PowerPoint Excel & Outlook.
Preferred skills: Knowledge of NC Child Welfare policy SharePoint JIRA

Travel expenses are reimbursed using the state s protocol for submitting expenses after travel. The contractor will at the direction of management either ride with an employee driving a state vehicle or drive their personal vehicle and be reimbursed mileage after travel. Per diem is paid directly to the contractor and most hotel expenses are direct billed through the state.
Required/Desired Skills

Skill	Required /Desired	Amount	of Experience
Demonstrated working knowledge base of technical requirements program requirements and business needs in county departments of social services	Required	3	Years
Demonstrated working knowledge of/ability to interpret rules procedures and policies with an emphasis on NC Child Welfare programs	Required	3	Years
Ability to collect review and interpret data effectively to ensure stakeholder and agency objectives are met	Required	3	Years
Significant proficiency in NC FAST navigation application development and capacity for system analysis to support user enrichment and strategic plans	Desired	3	Years
Ability to think analytically and engage in active problem-solving.	Required	3	Years
Ability to work systematically and logically to resolve problems identify causes and anticipate both expected and unexpected results	Required	3	Years
Demonstrated above average written and oral communication skills including correct grammar vocabulary and terminology for effective communication	Required	3	Years
Ability to plan and organize large volumes of work in an organized detailed and results driven manner both in a team and individually	Required	3	Years
Demonstrated above average relationship building and retention skills with both internal and external partners	Required	3	Years

Questions

No.	Question
Question1	Absences greater than two weeks MUST be approved by CAI management in advance and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement
Question2	Vendor must notify the agency if any portion of the requirements listed in this task order are to be outsourced outside the country. Do you accept this requirement
Question3	Vendor must disclose to the agency if the candidate will be subcontracted at the time of submission. Do you accept this requirement
Question4	All work must be performed on State premises at the clients discretion. Do you accept this requirement
Question5	Extensive statewide travel up to 80% of the time is required in the performance of the work. Travel may include some evenings and weekend days. Do you accept this requirement
Question6	LOOKING FOR IMMEDIATE HIRE: Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates available for the duration of the assignment. Do you accept this requirement
Question7	Budgeting for this position allows for a rate of $$$ per hour. Candidates submitted above this amount may not be considered. Do you accept this requirement
Question8	Please list candidates email address HERE.
Question9	Travel expenses are reimbursed using the state s protocol for submitting expenses after travel. Per diem is paid directly to the contractor most hotel expenses are direct billed to the state resulting in no out of pocket for the contractor. The contractor will at the direction of management either ride with an employee driving a state car or drive their personal vehicle and be reimbursed mileage after travel. Do you accept this requirement

Skill	Required /Desired	Amount	of Experience
Demonstrated working knowledge base of technical requirements program requirements and business needs in county departments of social services	Required	3	Years
Demonstrated working knowledge of/ability to interpret rules procedures and policies with an emphasis on NC Child Welfare programs	Required	3	Years
Ability to collect review and interpret data effectively to ensure stakeholder and agency objectives are met	Required	3	Years
Significant proficiency in NC FAST navigation application development and capacity for system analysis to support user enrichment and strategic plans	Desired	3	Years
Ability to think analytically and engage in active problem-solving.	Required	3	Years
Ability to work systematically and logically to resolve problems identify causes and anticipate both expected and unexpected results	Required	3	Years
Demonstrated above average written and oral communication skills including correct grammar vocabulary and terminology for effective communication	Required	3	Years
Ability to plan and organize large volumes of work in an organized detailed and results driven manner both in a team and individually	Required	3	Years
Demonstrated above average relationship building and retention skills with both internal and external partners	Required	3	Years

Questions

No.	Question
Question1	Absences greater than two weeks MUST be approved by CAI management in advance and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement
Question2	Vendor must notify the agency if any portion of the requirements listed in this task order are to be outsourced outside the country. Do you accept this requirement
Question3	Vendor must disclose to the agency if the candidate will be subcontracted at the time of submission. Do you accept this requirement
Question4	All work must be performed on State premises at the clients discretion. Do you accept this requirement
Question5	Extensive statewide travel up to 80% of the time is required in the performance of the work. Travel may include some evenings and weekend days. Do you accept this requirement
Question6	LOOKING FOR IMMEDIATE HIRE: Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates available for the duration of the assignment. Do you accept this requirement
Question7	Budgeting for this position allows for a rate of $$$ per hour. Candidates submitted above this amount may not be considered. Do you accept this requirement
Question8	Please list candidates email address HERE.
Question9	Travel expenses are reimbursed using the state s protocol for submitting expenses after travel. Per diem is paid directly to the contractor most hotel expenses are direct billed to the state resulting in no out of pocket for the contractor. The contractor will at the direction of management either ride with an employee driving a state car or drive their personal vehicle and be reimbursed mileage after travel. Do you accept this requirement