Years of experience:
7 years of experience architecting ServiceNow solutions
7 years in Agile development
Education:
Bachelors degree
Certification(s):
ServiceNow Certified Technical Architect (CTA)
Skillset:
ServiceNow: Knowledge of ServiceNow architecture principles experience
delivering large-scale federal projects on the ServiceNow platform ability to
communicate recommended practices and guidance to customers and project teams.
Agile development: Analysis requirements gathering development testing quality
assurance change management operations and maintenance support.
Service Portal development.
Production support/maintenance work for eg. Upgrade and Clone support
Requirements analysis gap analysis create stories create use cases.
Experience with: ITSM/ITOM/CSM/HAM/FSM/Asset/CMDB
Support of integration points to/from ServiceNow (SailPoint JIRA UpStart)
Workspace configuration support. (Service Operations Workspace)
Experience with dashboards and reporting
Virtual Agent/Agent Chat
Performance Analytics
Rest API
Best Regards
Ramu Brahmarowthu
Talent Workforce specialist
Web:
4229 Lafayette Center Dr Suite 1880 Chantilly VA 20151