Account Manager Oncology

Job Description

Account Manager - Oncology

An Account Manager role will be a liaison between oncology customers and internal teams acting as a valuable partner for oncology customers and other stakeholders in key accounts to address their needs and pain points delivering values to customers and the patients under their care.

WHAT YOU WILL DO (it is included but not limited as below mentioned):

Key Responsibilities

Account & Territory Management

• Own and drive the overall growth of oncology portfolio within assigned accounts including meeting and exceeding sales targets.

• Develop a deep and holistic understanding of each account including:

  • Short mid and longterm account objectives

  • Key stakeholders and decisionmakers

  • Clinical and operational workflows

  • Key opportunities barriers and challenges

• Develop and execute robust account management plans to optimize portfolio potential across prioritized key accounts.

• Identify key stakeholders and opportunities within the territory and develop customer engagement plans aligned to account needs.

• Define and execute short and longterm account strategies to support sustainable growth of prioritized accounts.

• Identify prioritized key accounts and provide customized engagement approaches in line with company service standards.

• Monitor performance metrics and take accountability for account performance including commercial proposals ensuring sales targets and objectives are met or exceeded.

Customer Engagement

• Build maintain and deepen trusted partnerships with oncologists oncology nurses pharmacists clinic managers and relevant nononcology specialists.

• Deliver highquality valueadding customer engagements that enhance customer experience and support optimal patient care.

• Share oncology product value and merits tailoring discussions to identified HCP needs while ensuring full compliance with local regulations and company policies.

• Build longterm customer relationships by leveraging internal resources to deliver additional value where appropriate.

• Identify and understand each customers motivations priorities and business objectives.

• Demonstrate strong understanding of oncology market dynamics and industry trends to effectively position products.

• Ensure consistently positive customer experiences whenever customers engage with a focus on patient benefit.

Therapy Area & Portfolio Execution

• Effectively prioritize within the oncology portfolio to drive growth and execution excellence.

• Continuously build and maintain a strong understanding of assigned disease areas staying abreast of the latest clinical data treatment guidelines standards of care and evolving treatment protocols to enable meaningful and credible discussions with HCPs.

• Identify and communicate growth opportunities for prioritized tumor areas within each account.

• Ensure strong topofmind recall of oncology product value among HCPs through consistent highquality engagement.

Stakeholder Management

• Identify shared objectives among stakeholders and cocreate solutions within the broader healthcare ecosystem.

• Develop stakeholder maps identifying key decisionmakers and networks of influence.

• Facilitate appropriate platforms or interactions that enable healthcare stakeholders to discuss optimal patient care and management.

• Communicate market and customer insights to internal crossfunctional teams to support the development of valueadding solutions for customers and patients.

• Plan implement and coordinate internal efforts with crossfunctional teams (e.g. Marketing Market Access Medical) to deliver integrated value to customers and stakeholders.

Strategy Development & Execution Support

• Actively contribute as a member of the oncology crossfunctional team partnering with Market Access Medical Marketing and other stakeholders.

• Serve as the voice of the customer proactively sharing insights to help shape oncology strategy and initiatives.

• Lead or support execution of franchiselevel prioritized activities to ensure consistency quality and impact.

Enterprise Leadership Skills

The Oncology Account Manager is expected to demonstrate companys Enterprise Leadership Skills leading with purpose and accountability in line with Strategic Framework.

Key leadership expectations include:

• Shape the Future

  • Demonstrates business and market acumen to anticipate customer needs identify opportunities and adapt strategies in a dynamic oncology landscape.

  • Applies sound judgment and decisionmaking to balance shortterm execution with longterm portfolio and account growth.

• Unlock Potential

  • Builds strong trustbased relationships with customers and internal stakeholders through emotional intelligence collaboration and inclusive behaviours.

  • Actively seeks feedback demonstrates learning agility and continuously develops scientific commercial and leadership capabilities.

  • Contributes positively to a collaborative highperforming team environment.

• Deliver Impact

  • Drives execution excellence ownership and accountability in delivering on account plans and business objectives.

  • Acts with integrity and discipline ensuring compliance with company policies ethical standards and local regulations.

  • Demonstrates resilience and adaptability in managing complexity change and competing priorities.

WHAT YOU MUST HAVE

• University degree in Pharmacy or Science-related domain (biomedical biology life science medical related etc)

• 4 years of working experience in a MNC environment with minimum 2 years of experience in healthcare preferably in account management. Experience in Oncology is an added advantage

• Excellent stakeholder engagement skills including partnering with key HCPs and organizations. Experience in project management is an added advantage

• Broad understanding of patient journey(s) in defined disease area(s) enabling engagement at the specialist level

• Strong business acumen with expertise in commercialization and customer experience. Good track record in sales with a history of achieving results

• Ability to work in a cross-functional environment and able to influence other team members to provide best support to customers

• Excellent communication skill and able to understand and leverage digital means and tools

• Strong learning agility and resourceful

Required Skills:

Preferred Skills:

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