Sr. Manager, Technical Solutions

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

CSQ426R137

Databricks is looking for a Senior Technical Solutions Manager to grow lead and manage the Technical solutions engineers and support teams in India. The Senior Technical Solutions Manager is responsible for building and managing a regional team of technical experts focused on resolving highly complex and long-running support tickets raised by Databricks customers while overseeing the Support operations.

Impact you will have:

Build and manage a team of Technical Solution Engineers
Provide coaching and mentorship to the engineers
Identify and implement process improvements to meet or exceed regional performance KPIs.
Establish training plans and subject matter expertise within the team.
Drive support escalations and establish cross-functional collaboration to manage and resolve issues.
Be a player-coach and provide technical leadership to the regional support team.
Coordinate with Sales and field teams to address account-level concerns and drive adoption and usage of the Databricks platform.
Define quarterly goals and track them to completion to drive team growth and personal development.
Scale the organization by developing processes and guidelines that promote operational efficiency
Demonstrate a true sense of ownership and coordinate action items with engineering and escalation teams to achieve timely resolution of customer issues.
Perform risk assessments and be a hands-on leader

What we are looking for:

Minimum 15 years of experience in the Tech Industry - SaaS Support building testing and maintaining
Minimum 6 years of managerial experience leading a team of at least 6 technical support engineers
Proven experience working with cloud native applications/SaaS (AWS Azure GCP) big data platforms or Apache Spark in a technical capacity
Demonstrated experience in a customer-facing role managing a large regional team of technical support engineers.
Excellent analytical and troubleshooting skills.
Excellent customer facing verbal and written communication skills
A team-oriented attitude and a high degree of comfort working in a startup environment
Hands-on experience in systems troubleshooting networking and Linux fundamentals JVM troubleshooting debugging of Java applications is preferred

Required Experience:

Manager

CSQ426R137Databricks is looking for a Senior Technical Solutions Manager to grow lead and manage the Technical solutions engineers and support teams in India. The Senior Technical Solutions Manager is responsible for building and managing a regional team of technical experts focused on resolving hig...

CSQ426R137

Impact you will have:

Build and manage a team of Technical Solution Engineers
Provide coaching and mentorship to the engineers
Identify and implement process improvements to meet or exceed regional performance KPIs.
Establish training plans and subject matter expertise within the team.
Drive support escalations and establish cross-functional collaboration to manage and resolve issues.
Be a player-coach and provide technical leadership to the regional support team.
Coordinate with Sales and field teams to address account-level concerns and drive adoption and usage of the Databricks platform.
Define quarterly goals and track them to completion to drive team growth and personal development.
Scale the organization by developing processes and guidelines that promote operational efficiency
Demonstrate a true sense of ownership and coordinate action items with engineering and escalation teams to achieve timely resolution of customer issues.
Perform risk assessments and be a hands-on leader

What we are looking for:

Minimum 15 years of experience in the Tech Industry - SaaS Support building testing and maintaining
Minimum 6 years of managerial experience leading a team of at least 6 technical support engineers
Proven experience working with cloud native applications/SaaS (AWS Azure GCP) big data platforms or Apache Spark in a technical capacity
Demonstrated experience in a customer-facing role managing a large regional team of technical support engineers.
Excellent analytical and troubleshooting skills.
Excellent customer facing verbal and written communication skills
A team-oriented attitude and a high degree of comfort working in a startup environment
Hands-on experience in systems troubleshooting networking and Linux fundamentals JVM troubleshooting debugging of Java applications is preferred

Required Experience:

Manager