Client Care Specialist
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Who We Are
At Litco Law we are known for our extraordinary and unsurpassed firm culture and for the people behind that culture. Weve been recognized as aCanadian Top Employer and know that this kind of success only happens when you have amazing people on your team who are passionate about their work the company and their clients. By joining Litco Law you will be part of an incredible team of passionate purpose-driven people who believe in excellence and focus on doing their best work every day. Our core values guide everything we do and are reflected in how we interact with our clients team members and community.
Meet our Client Care team here!
How Youll Make a Difference
As an ambassador for our clients and for our organization theClient Care Specialistwill work to establish a relationship of trust with our clients and strengthen the client/Case Manager bond. They are responsible for providing administrative and operational support to assist Case Managers in maintaining high standards for all clients and fulfilling brand promises.
A day in the life includes:
- Provide outstanding client care ensuring regular contact (every 30 days or less) with the client to answer questions and keep them informed every step of the way throughout the life of their file
- Open manage and maintain client files using our file management software including obtaining necessary documentation to support a personal injury claim
- Send various correspondence to treatment providers insurance adjusters and opposing counsel under the direction of a Case Manager
- Assist the client with setting up treatment and coverage for treatment as required and obtain regular client updates regarding their health condition
- Support the Case Manager and assist with the progression of client files
- Work collaboratively with the team to provide assistance and coverage on files as necessary
Who You Are
- Can build positive relationships with clients and team members
- Have exceptional attention to detail with a high level of accuracy
- Are open to change and continuous improvement
- Handle sensitive client situations with empathy tact and confidentiality
- Work efficiently and with integrity under pressure
- Are positive upbeat and helpful
What We Offer
At Litco Law we know that a caring team is a team that is cared for. Just a few of the perks of joining our team include
High-performance culture You can be a dreamer and youre not the only one. Thrive in our A-player community of high-achieving visionaries with a passion for finding ways to make a positive impact.
Learning and development opportunities We will support and invest in your evolution and improvement because we believe that exceptional people crave the opportunity to grow.
Freedom and responsibility We have a culture of freedom and responsibility which means hiring talented people and then getting out of their way. We believe in trust and transparency flexibility recognition and appreciation. Health and Wellness benefits The well-being of our team members always comes first. Health benefits a virtual employee assistance program and a flexible health and wellness spending account are just a few of the ways we support our team.
In-house book club We get paid to read! At Litco Law we believe in rewarding our team members for investing time in their personal and professional development.
Flexibility Yes the rumours are true! We offer unlimited paid vacation and a hybrid model for working remotely and in-office.
Check out our Careers website here to learn more.
We Are Growing Fast. Join Us.
Litco Law provides a home for the mountain climbers dreamers and hardworking people who want to make a difference in the world. We offer multiple locations state-of-the-art technology to support our clients and team members and a workplace culture like no other. Join us today.
Required Experience:
Junior IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Alberta's Largest Personal Injury Firm, Litco Law, practices personal injury, disability, and employment law, with locations spanning Calgary, Edmonton, Lethbridge, and Red Deer.
