Player Services Shift Manager

Why Ballys

Ballys Corporation is a global casino-entertainment company with a growing omni-channel presence currently owning and managing 15 casinos across 10 states a golf course in New York a horse racetrack in Colorado and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle UK further expands its international footprint and enhances its diverse entertainment offerings. It also owns Ballys Interactive International formerly Gamesys Group a leading global interactive gaming operator Bally Bet a first-in-class sports betting platform and Bally Casino a growing iCasino platform.

Role: Manages all operations of the casino cage. Ensures proper staffing customer satisfaction and accurate accounting of transactions.

Responsibilities:

Schedules coaches and evaluates Main Player Services Banks and applicable Booths for optimum performance.
Ensures proper and effective accountability of funds during the shift.
Completes required accountability and compliance paperwork for the shift.
Coordinates with shift managers/supervisors of other departments to ensure timely courteous service.
Promotes outstanding guest service and provides employees with environment for success.
Ensures that department is in strict compliance with company state and federal requirements and regulations.
Performs credit/check-cashing duties within the scope of his/her authorized levels.
Ensures all disciplinary actions abide by guidelines set forth by Human Resources.
Hires trains and counsels Rockers.
Conducts reviews of Rockers that are direct reports.
Maintains knowledge of property information including memorabilia.
Supervises all Player Services and credit Hard Rockers.

Upholds the Mission Statement We create authentic experiences that rock.
Represents Hard Rock Biloxi in the most positive manner with guests co-workers managers and vendors.
Lives by the Hard Rock Values!

Knowledge Skills and Abilities Required:

A. Knowledge: The level of education experience and training an individual must have at minimum to be considered qualified for the position.
B. Skills: Specific skills such as computer usage communication 10-key touch etc.
C. Abilities: The physical components of the job and how the physical aspect is accomplished. Does the position require LIFTING 50 pounds or does it require one to MOVE 50 pounds. Can the 50 pounds be moved using a dolly or cart (Examples: climbing balancing stooping kneeling crouching crawling reaching handling fingering feeling talking hearing tasting smelling color vision etc.)

Qualifications:

High School diploma general education (GED).
Previous casino Player Services or credit experience required.
Previous cash handling experience required.
Must know and comply with requirements of Title 31 Bank Secrecy Act as pertains to Credit/Player Services transactions.
Must possess basic computer skills and knowledgeable with casino computer systems Microsoft applications and timekeeping programs.
Data entry skills preferred.
Ability to balance shift and Player Services.
Must have basic mathematical skills. Must be able to add subtract multiply and divide in all units of measure.
A Mississippi Gaming Commission work permit is required for this position.
Must possess excellent communication organizational and analytical skills.
Must be very detailed oriented.
Must project a professional and positive image.
Must have a high level of energy
Excellent interpersonal skills.
Ability to deal with people in a manner that shows sensitivity tact and professionalism.
Must be able to communicate clearly and effectively with all Hard Rockers and guests.
Ability to understand and promulgate written memos instructions regulations.
Excellent telephone skills required.
Ability to function with minimum supervision and make effective decisions during the shift.

Training
All employees are required to complete mandatory compliance training within thirty (30) days of hire date then annually thereafter. Training marked with an asterisk below must be completed prior to reporting to their respective work area. The below courses are required for this position:

Active Shooter Awareness Training
Counterfeit Currency Prevention
Cybersecurity Awareness for the Workplace
General Employee Safety Training
Hazard Communication
Responsible Gaming Awareness Training
Title 31 Introduction Overview
Title 31 Large Currency Transaction Reporting for Operations*
Title 31 SAR Incident Reporting Awareness Training*
PCI Credit Card Fraud Prevention
Sexual Harassment Awareness for Frontline

Working Conditions

Physical Demands How Often Environmental Conditions How Often
Standing C Extreme Cold R
Walking C Extreme Heat R
Sitting O Temperature Changes R
Lifting R Wet R
Carrying R Humid R
Pushing R Noise O
Pulling R Vibration R
Climbing R Hazards R
Balancing R Atmospheric Conditions R
Stooping R Cigarette Smoke O
Kneeling R
Crouching R
Crawling R
Reaching O
Handling O
Grasping O
Feeling O
Talking C
Hearing C
Repetitive Motions C
Eye/Hand/Foot Coordination R

CConstantly (5-8 hours per shift) FFrequently (2-5 hours per shift) OOccasionally (Up to 2 hours per shift) RRarely (does not exist as regular part of job)

Please check the physical strength of the job from the categories listed below.

Little physical effort
X Light work
Medium work
Heavy work
Very heavy work

Whats in it for you:

Competitive Salary with annual performance reviews

Comprehensive health coverage plan that includes medical dental and vision

401(K)/ Company Match

Access Perks and Childcare discounts

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Let Ballys Bet on You We cant wait to meet you!

Required Experience:

Manager