Customer Service Representative Anchorage

Anchorage, AK - USA

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

This position is responsible for providing excellent customer service and satisfaction by ensuring phone email or fax orders are imputed accurately and timely customer inquires are responded to in a thorough timely manner and by supporting the sales efforts of the outside sales addition courteously answer and direct phone calls and communicate any food safety or product concerns to the appropriate groups.

Essential Responsibilities Include but Not Limited To:

Is responsible for courteously receiving telephone customer requests for price quotations purchase orders order changes adjustments and cancellations. Achieves and maintains rapport with customers and works to give them the best possible service.
Uses AS400/EView to retrieve customer information stock status information the status of purchase orders and to make changes on customer purchase orders. Ensures that correct codes are used for retrieving and inputting information.
Follows up on inquiries by checking computer runs on systems for delivery information. Works closely with transportation and salespersons regarding deliveries of scheduled shipments.
Makes price quotations by phone on price/order book items.
Maintains systems file of active orders and posts activity such as change notices scheduling changes and partial shipments.
Maintain a sound working knowledge and expertise of produce commodities and be capable of providing expert consulting to customers.
Be current on all products/produce on hand (in stock) and on order.
Notify and assist salespersons by communication of customers needs and preferences.
Maintain effective professional relationships with customers and fellow employees.
Provide support and provide assistance for outside salespersons. This includes customer service administrative task and special projects.
Participate in special projects deemed necessary to the operation and well-being of the company.
Responsible for keeping a current call schedule including times names and phone numbers.
Make sure all orders are submitted before scheduled cut off times.
Must be punctual and have excellent attendance and communicate all breaks to supervisor to ensure phone coverage.
All other duties as assigned

Qualifications :

Must have demonstrated excellent interpersonal human relations and teaming skills.
Must be quick and accurate with figures attentive to detail and have good follow-through. Ability to receive orders audibly and simultaneously input accurately into order entry system.
Must have excellent phone and PC skills i.e Windows Office suite. Outlook/Explorer a plus.
Must be flexible and able to deal with a variety of details simultaneously.
Must have proven conflict resolution problem-solving skills.
Must be skilled in time management and be capable of meeting work schedule deadlines.

Reliable; consistently at work and on time.

Ability to observe and follow proper safety procedures and a willingness to report potentially unsafe conditions
Prefer both retail and wholesale produce experience
Prefer high school diploma or equivalent plus one year of experience.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

This is a safety-sensitive position.

This employer participates in E-Verify and will provide the Social Security Administration and if necessary the Department of Homeland Security with information from each new employees Form I-9 to confirm work authorization.

We do not provide H1-B sponsorships at this time.

Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors including but not limited to the individuals qualifications experience knowledge skills and abilities as well as physical work location within the state.

For additional protected privacy information please visit: Privacy Policy Charlies Produce ()

Charlies Produce is an Equal Opportunity Employer

Visit our Employment Page for more details or to view our privacy center: - DO NOT CONTACT!

Remote Work :

Employment Type :

Full-time

Essential Responsibilities Include but Not Limited To:

Is responsible for courteously receiving telephone customer requests for price quotations purchase orders order changes adjustments and cancellations. Achieves and maintains rapport with customers and works to give them the best possible service.
Uses AS400/EView to retrieve customer information stock status information the status of purchase orders and to make changes on customer purchase orders. Ensures that correct codes are used for retrieving and inputting information.
Follows up on inquiries by checking computer runs on systems for delivery information. Works closely with transportation and salespersons regarding deliveries of scheduled shipments.
Makes price quotations by phone on price/order book items.
Maintains systems file of active orders and posts activity such as change notices scheduling changes and partial shipments.
Maintain a sound working knowledge and expertise of produce commodities and be capable of providing expert consulting to customers.
Be current on all products/produce on hand (in stock) and on order.
Notify and assist salespersons by communication of customers needs and preferences.
Maintain effective professional relationships with customers and fellow employees.
Provide support and provide assistance for outside salespersons. This includes customer service administrative task and special projects.
Participate in special projects deemed necessary to the operation and well-being of the company.
Responsible for keeping a current call schedule including times names and phone numbers.
Make sure all orders are submitted before scheduled cut off times.
Must be punctual and have excellent attendance and communicate all breaks to supervisor to ensure phone coverage.
All other duties as assigned

Qualifications :

Must have demonstrated excellent interpersonal human relations and teaming skills.
Must be quick and accurate with figures attentive to detail and have good follow-through. Ability to receive orders audibly and simultaneously input accurately into order entry system.
Must have excellent phone and PC skills i.e Windows Office suite. Outlook/Explorer a plus.
Must be flexible and able to deal with a variety of details simultaneously.
Must have proven conflict resolution problem-solving skills.
Must be skilled in time management and be capable of meeting work schedule deadlines.

Reliable; consistently at work and on time.

Ability to observe and follow proper safety procedures and a willingness to report potentially unsafe conditions
Prefer both retail and wholesale produce experience
Prefer high school diploma or equivalent plus one year of experience.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

This is a safety-sensitive position.

We do not provide H1-B sponsorships at this time.

For additional protected privacy information please visit: Privacy Policy Charlies Produce ()

Charlies Produce is an Equal Opportunity Employer

Visit our Employment Page for more details or to view our privacy center: - DO NOT CONTACT!

Remote Work :

Employment Type :

Full-time

Key Skills

Typing
Data Entry
Customer Service
Basic Math
Computer Skills
Windows
Banking
Upselling
Pricing
Sanitation
Cash Handling
Stocking

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About Company

Charlie's Produce

Charlie's Produce - Who We Are Charlie's Produce is a privately owned wholesale produce company. We are the largest privately owned produce wholesaler on the West Coast, and we are growing. The secret to our success in this industry is PEOPLE! We strive to hire the best and we reward ... View more

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