Junior Enterprise Customer Onboarding Project Manager (mfx)

Your mission

We are looking for a motivated and detail-oriented Junior Enterprise Customer Onboarding Project Manager (m/f/x) to join our growing this role you will support the successful onboarding of enterprise customers and help ensure the smooth integration of our POS and eCommerce software solutions.

This is an excellent opportunity for someone early in their project management career who is eager to gain hands-on experience in enterprise software implementation cross-functional collaboration and customer engagement within a dynamic tech environment.

Core Responsibilities:

Project Support:

• Assist in managing the onboarding process for enterprise customers under the guidance of senior project managers.
• Support project planning tracking timelines and monitoring deliverables.
• Help ensure projects stay on track in terms of scope and deadlines.

Customer Communication:

• Act as a secondary point of contact for enterprise clients during onboarding.
• Participate in customer meetings document requirements and follow up on action items.
• Support in maintaining strong client relationships and ensuring customer satisfaction.

Internal Coordination:

• Collaborate with internal teams including product development sales IT and support.
• Track tasks and ensure smooth communication between departments.

Technical Integration Support:

• Assist in coordinating the technical integration of our POS and eCommerce software with customers systems.
• Work closely with technical teams to understand infrastructure requirements hardware setup and network configurations.

Training & Documentation:

• Support the creation of training materials and documentation.
• Assist in organizing and delivering customer training sessions.
• Maintain project documentation such as timelines status reports and meeting notes.

Problem-Solving & Process Improvement:

• Identify potential risks or issues and escalate them appropriately.
• Contribute ideas to improve onboarding processes and customer experience.

Feature Feedback:

• Help collect customer feedback and support the product team by documenting feature requests and improvement suggestions.

Your profile

Qualifications:

Education:

• Bachelors degree in Information Technology Business Administration or a related field (or comparable practical experience).

Experience:

• 13 years of experience in project coordination customer success consulting IT support or a similar role.
• Experience in software SaaS IT or hospitality tech is a plus.

Technical Skills:

• Basic understanding of IT infrastructure hardware and networks.
• Interest in POS and eCommerce systems.
• Familiarity with project management tools (e.g. Jira Asana Monday MS Project) is a plus.

Communication:

• Strong verbal and written communication skills.
• Ability to explain technical topics in a clear and structured way.
• Fluent German and English.

Personal Skills:

• Highly organized and detail-oriented.
• Strong willingness to learn and grow.
• Proactive mindset with a structured way of working.
• Team player with a customer-focused attitude.

Nice to Have:

• First exposure to enterprise customers or software implementations.
• Basic knowledge of project management methodologies (Agile Waterfall).

Perks & Benefits

What you can expect from us:

• A recipe for success: With over a decade of experience in the gastronomy and delivery industry SIDES is known as a true specialist in this field. Join a leading player and help shape the future of the market.
• Ownership & impact: We give you the space to bring in your ideas grow your strengths and take real responsibility. Youll work independently while being supported by a strong and collaborative team.
• High-quality work setup: Modern hardware ergonomic workstations and a professional office environment ensure you can do your best work.
• Hungry for growth: Continuous learning matters to us. Through regular feedback cycles we actively support your personal and professional development.
• A positive workplace culture: Enjoy a welcoming atmosphere a trusting team culture and our well-connected office in the heart of Berlin (Südkreuz).
• Workplace Environment Perks:
  • Central office location in Berlin
  • Regular office and team events
  • Snacks and drinks in the office
  • SIDES Library
  • Dog-friendly workplace
  • Onboarding lunch to help you settle in and connect with the team
• Your Benefits:
  • 50 monthly benefit allowance - your choice:
    * JobRad
    * Deutschlandticket
    * Company pension scheme (bAV)
    * Wellhub
  • Urban Sports Club: Discounted membership with access to fitness classes and wellness activities.
  • Instahelp: Professional mental health support available whenever you need it.
  • Babbel: Free access to Babbel for flexible language learning.
  • INCENT & Corporate Benefits: Attractive employee discounts and exclusive partner offers.
  • Hybrid work: A mix of office and home office depending on your role and team.
  • Flexible working hours: Working hours that fit your daily life and offer real flexibility.
  • December 24th & 31st off: Fully off without deducting vacation days.
  • Company events: Our annual highlights - the SIDES Summer Party and our Christmas Get-together.Sounds exactly like what you were looking for Then we look forward to receiving your meaningful application including your salary expectations and earliest start date.