Client Support Agent
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Brief:
Are you a great communicator who loves helping people We are hiring motivated entry-level Client Support Agents to join our growing remote team. No prior experience required we provide full training and all the tools you need to succeed from day one.
This is a fantastic opportunity to launch your career in client services working with a supportive international team from the comfort of your home in Romania.
Responsibilities:
- Respond to client inquiries via live chat email and/or phone in a friendly and professional manner
- Resolve issues quickly by understanding client needs and providing accurate information
- Log interactions in our CRM system and escalate complex cases to senior team members
- Follow up to ensure clients are satisfied with the solutions provided
- Meet daily response-time and quality targets with support from your team lead
Skills Required:
- Must be a Romanian citizen or a legal resident of Romania with full right to work
- Must be currently living and physically based in Romania at time of application and throughout employment
- Fluent in English written and spoken (B2 level or above)
- Stable high-speed internet connection and a quiet dedicated home workspace
- Basic computer skills email web browsing typing speed of 40 WPM
- Reliable punctual and self-motivated comfortable working independently from home
- Positive attitude and a genuine desire to help clients succeed
- High school diploma or equivalent (university studies a plus not required)
Nice to Have (Not Required):
- Any prior customer service retail or call center experience
- Familiarity with tools like Zendesk Freshdesk or Intercom
- Ability to communicate in a second language (French German Spanish etc.)
What We Offer:
- Competitive salary paid monthly in EUR/RON
- 100% remote work from anywhere in Romania
- Paid onboarding and full training program
- Clear career growth path to senior roles
- Flexible shift options (day and afternoon)
- Friendly international team and team events
- Equipment and internet allowance provided
- Performance bonuses and recognition program
Company Industry
Business Consulting and Services / Outsourcing and Offshoring Consulting / Telephone Call Centers
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
