Associate Operations Client Partner

As a Client Operations Specialist you will play a crucial role in ensuring the accuracy and reliability of our data. You will be accountable for the performance and delivery in front of clients and commercial teams. 

Job Description 

Responsibilities 

• Ensure compliance with industry standards and regulatory requirements maintaining the integrity and reliability of data. 
• Act as a SPOC for the commercial teams locally on queries related to Operations performance and methodology. 
• Coordinating the response to clients in case of client complains related to operational performance: quality timelines process etc.  Collect feedback prepare an action plan and follow-up answer clients questions. 
• Analyze monthly Key Quality Indicators (KQIs) and Sales & Operations Planning (S&Op) data providing recommendations and actions to improve quality. 
• Support Teams in investigating (RCA) and resolving client issues related to methodology (excluding coding and delivery issues)  
• Join the overall regional Quality Management meetings. 
• Coordinate agreed actions for improvement implementations with country teams. 

Qualifications 

• Bachelors degree in Statistics or a related field. 
• Fluency in English both written and spoken at C1 level 
• Proven experience in quality assurance and data analysis. 
• Strong analytical skills and attention to detail. 
• Excellent communication and coordination skills. 
• Ability to work independently and as part of a team. 
• Can do attitude and ability to find solutions independently 

Why Join Us: 

• Opportunity to work with a dynamic and innovative team. 
• Competitive salary and benefits package. 
• Professional development and growth opportunities. 
• Collaborative and inclusive work environment. 

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

For more information visit

Want to keep up with our latest updates

Follow us on: LinkedIn  Instagram  Twitter  Facebook

Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

No

Employment Type :

Full-time