Customer Success Team Manager | Enterprise (Curitiba or RJ)
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Job Location:
Rio de Janeiro - Brazil
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
As Customer Success Team Manager your main responsabilities will be:
- Lead the Enterprise Customer Success team focusing on adoption retention and expansion of strategic accounts;
- Develop coach and elevate the teams seniority as well as hire high-performance talent with a strong focus on efficiency and results;
- Engage directly with Enterprise clients at key moments in their journey (strategic renewals critical risks expansion opportunities or solution redesigns);
- Act as a structured bridge between clients and the Product team contributing insights to drive solution evolution and roadmap prioritization;
- Build and scale processes that ensure predictability efficiency and excellence across the Enterprise customer journey;
- Establish and monitor clear KPIs (MRR churn NRR activation onboarding time) ensuring consistent target achievement;
- Ensure product adoption through data-driven and personalized customer journeys;
- Identify and structure expansion opportunities within the active customer base;
- Reduce churn through structured action plans combining data analysis and active customer listening.
Qualifications :
- Previous experience leading Customer Success teams or related areas preferably in SaaS companies;
- Experience managing Enterprise clients;
- Advanced / Fluent English (interview stages conducted in English and daily interaction with stakeholders);
- Strategic mindset with strong analytical capabilities;
- Excellent communication and stakeholder management skills both internally and externally including large enterprise clients;
- Strong analytical skills with a data-driven decision-making approach;
- Direct accountability for results (NRR retention and expansion) not just processes;
- Proficiency in Excel and/or Google Sheets for analysis and reporting.
Informações adicionais :
Workplace Location:
- Hybrid model: If you are based in Curitiba or Rio de Janeiro you will work from the office two days per week.
- Full remote for candidates located in other regions of the country.
Working hours are from Monday to Friday from 9 am to 6 pm;
- We have compensatory time off (Banco de Horas);
- Food/Market Voucher;
- Medical Dental and Group Life Insurance;
- Pet Plan;
- iFeel app for emotional comfort;
- Gympass for you and up to 3 people!
- Creditas: Payroll loan services eligible after 6 months of employment;
- Stock Options (4 years grace period)
- Birthday Day Off;
- Daycare Assistance;
- Partnership Club with discounts ranging from teaching institutions such as colleges and language learning services;
- Referral Program offers up to R$600 per person who stays with us for more than 6 months;
- Leave of Absence/Time-off: in the event of the passing of loved ones we offer 10 days off; if your pet passes away we offer 2 days. Got married 7 days of rest! Did the baby arrive We offer 30 days for Dads and 6 months for Moms.
Here at DOC we value and celebrate diversity in all its forms. We are committed to attracting diverse talent regardless of gender race sexual orientation religion nationality age or physical condition. We are committed to building an inclusive and welcoming team where each individual can excel and contribute their best.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- SAAS
- Customer Service
- Cloud
- Healthcare
- Account Management
- CRM
- Salesforce
- Infrastructure
- Client Relationships
- New Customers
- Territory
- Trade shows
- Sales Goals
- Sales Process
- Analytics
About Company
Join MioDottore, the leading digital platform that is revolutionizing healthcare in Italy! Our mission? To make the healthcare experience more human and digital, improving the lives of both doctors and patients.
