Spanish Speaking Collections Analyst

Msida - Malta

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Our client is seeking a Spanish Speaking Collections Analyst to support the operational execution of late-stage collections strategies. This role combines analytics and systems implementation focusing on automating workflows monitoring performance metrics and driving structured process improvements within the collections function.

Responsibilities

Implement and manage automated collections workflows including segmentation rules triggers contact cadence and multi-channel routing (email SMS phone).
Translate strategic initiatives into clear system rules to reduce manual handling and ensure standardized execution.
Track performance across key segments (such as DPD bands product type and channel exposure) to identify trends and performance gaps.
Maintain KPI definitions and reporting logic to ensure consistency and accuracy in performance tracking.
Automate recurring performance reports and collaborate with BI teams where required.
Design and execute controlled tests (A/B or similar methodologies) to optimize contact timing prioritization and channel mix.
Analyze test outcomes and provide structured recommendations for improvement.
Investigate and resolve workflow or segmentation issues in coordination with Operations and IT.
Provide limited operational backup support when necessary within defined authority guidelines.

Requirements:

Minimum 3 years experience in Analytics Operations Analytics Credit Operations or a similar data-driven environment.
Strong analytical skills including segmentation analysis funnel/cohort analysis and root-cause problem solving.
Advanced proficiency in Excel; knowledge of SQL is an advantage.
Experience working with BI tools such as Tableau or equivalent platforms.
Structured systems-oriented mindset with experience implementing workflows and documenting changes.
Excellent communication skills in both English and Spanish (written and spoken).

Competitive salary plus 10% annual performance bonus
Health Insurance
Potential salary increase subject to successful probation
Flexibility and work life balance

Responsibilities

Implement and manage automated collections workflows including segmentation rules triggers contact cadence and multi-channel routing (email SMS phone).
Translate strategic initiatives into clear system rules to reduce manual handling and ensure standardized execution.
Track performance across key segments (such as DPD bands product type and channel exposure) to identify trends and performance gaps.
Maintain KPI definitions and reporting logic to ensure consistency and accuracy in performance tracking.
Automate recurring performance reports and collaborate with BI teams where required.
Design and execute controlled tests (A/B or similar methodologies) to optimize contact timing prioritization and channel mix.
Analyze test outcomes and provide structured recommendations for improvement.
Investigate and resolve workflow or segmentation issues in coordination with Operations and IT.
Provide limited operational backup support when necessary within defined authority guidelines.

Requirements:

Minimum 3 years experience in Analytics Operations Analytics Credit Operations or a similar data-driven environment.
Strong analytical skills including segmentation analysis funnel/cohort analysis and root-cause problem solving.
Advanced proficiency in Excel; knowledge of SQL is an advantage.
Experience working with BI tools such as Tableau or equivalent platforms.
Structured systems-oriented mindset with experience implementing workflows and documenting changes.
Excellent communication skills in both English and Spanish (written and spoken).