Contact Centre Agent German speaking

German Airline Customer Support Advisor
Malta On-site

Working Schedule:
Monday to Friday Rotational 8-hour shifts between 09:00 18:30
No weekend work

About the Role

Step into the world of international aviation by joining a German-speaking customer support team for a leading global airline. As the first point of contact youll play a key role in delivering smooth and professional support to passengers ensuring a seamless travel experience from start to finish.

Your Responsibilities

• Manage inbound customer interactions in German via phone email chat and social media
• Support passengers with flight bookings cancellations and rescheduling
• Handle inquiries related to baggage refunds and travel documentation
• Assist with check-in and boarding issues to ensure hassle-free travel
• Provide guidance on travel policies visa requirements and airline regulations
• Resolve customer concerns efficiently while maintaining high service standards
• Escalate complex cases when necessary following internal procedures
• Keep accurate records of all customer interactions
• Stay informed on airline updates promotions and industry trends
• Participate in ongoing training and development programs

What Were Looking For

• German proficiency at C2 level
• English proficiency at C1 level
• Excellent communication and customer service skills
• Problem-solving mindset with attention to detail
• Valid EU documentation required

Whats in It for You

• Competitive salary package (details provided during recruitment process)
• Structured Monday to Friday schedule enjoy your weekends free
• Full on-site experience in Malta
• Comprehensive training and continuous learning opportunities
• Long-term career prospects within an international company

Ready for Take-Off

Launch your career in the aviation industry and be part of a team that connects people across the world. Apply now and start your journey in airline customer support!