Process Transformation Manager
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Process Transformation Manager
Industry: Betting / iGaming
Department: Business Excellence
Reports To: Head of Business Excellence
Gross Salary: KES 400000
Job Overview
Our client is a leading betting and gaming company operating across multiple markets. They are seeking to hire a strategic and execution-focused Process Transformation Manager to drive operational excellence scalability and efficiency across the business.
The role is responsible for leading end-to-end process transformation initiatives embedding governance standards and driving digitisation efforts that improve both customer and employee experiences. The ideal candidate should combine analytical depth with hands-on implementation capability and be comfortable operating in high-growth environments where structure and agility must coexist.
Key Responsibilities
Process Design & Optimisation:
- Lead end-to-end process transformation initiatives from diagnosis through to implementation and monitoring
- Map analyse and streamline business processes to eliminate waste reduce errors and improve turnaround times
- Develop and maintain enterprise-wide process frameworks and documentation standards
- Identify root causes of inefficiencies and implement sustainable improvement solutions
- Standardise workflows to ensure scalability across markets
Collaboration & Change Management:
- Partner with Product Technology Operations and Customer Support teams to identify automation and digitisation opportunities
- Drive stakeholder engagement to ensure adoption of improved processes
- Facilitate cross-functional workshops and alignment sessions
- Coordinate cross-market process harmonisation and standardisation initiatives
- Support teams through change management initiatives to embed new ways of working
Performance Management & Governance:
- Define and track process KPIs and performance dashboards
- Monitor efficiency scalability and service quality metrics
- Support governance frameworks that reinforce operational discipline
- Continuously evaluate and refine processes based on performance insights
- Mentor and guide the Process Transformation Analyst to ensure consistency in methodology and reporting
Continuous Improvement & Scalability:
- Embed a culture of continuous improvement across departments
- Identify opportunities for automation and digital enablement
- Build scalable repeatable workflows that support rapid growth
- Reduce operational friction and duplication across functions
Required Qualifications and Experience:
- Bachelors degree in Business Operations Engineering or related field (Masters degree is an added advantage)
- Minimum 5 years experience in process improvement business transformation or operational excellence at a managerial level
- Proven application of Lean Six Sigma Kaizen or similar methodologies
- Experience in tech-driven or digital service environments (Fintech Telco or iGaming preferred)
- Demonstrated ability to manage change and influence stakeholders across multiple business units
- Strong analytical and facilitation skills with the ability to translate complexity into practical solutions
- Experience developing and tracking KPIs and performance dashboards
Core Competencies:
- Strategic and analytical thinking
- Strong project and change management capability
- Excellent communication and cross-functional collaboration skills
- Data-driven mindset with high attention to detail
- Structured adaptable and execution-focused approach
- Strong stakeholder engagement and influence skills
- Ability to thrive in fast-paced high-growth environments
Success Measures:
- Measurable efficiency improvements across key operational processes
- Documented and adopted process standards across functions
- Visible reduction in operational friction and duplication
- Strengthened collaboration between business and technology teams
- Sustainable scalable workflows supporting multi-market expansion
Application Process:
Interested candidates are invited to apply by submitting an updated CV via our Career Page.
Application Deadline: 11th March 2026.
Only shortlisted candidates will be contacted.
Key Skills
- Loan Processing
- Continuous Improvement
- Lean
- Management Experience
- Math
- Process Improvement
- Fair Housing Regulations
- Project Management
- Process Management
- Underwriting
- Leadership Experience
- Supervising Experience
