Branch Manager Nyeri (Automotive)

Department: Administration

Location: Various

Reports to: Group Managing Director

PURPOSE:

Direct and coordinate all branch operations to increase sales profitability market share as well as customer and employee satisfaction.

PRIMARY RESPONSIBILITIES:

• Direct all operational aspects of the branch including customer service human resource management sales workshop and parts activities.
  
• Assess local market conditions identify current and prospective sales opportunities for new vehicles service and parts and work with the respective teams to close the opportunities.
  
• Work with the Sales Manager to prepare Branch New Vehicle Sales annual budgets.
  
• Work with the GM Parts to identify potential Parts sub-dealers in the region where Simba Corp does not have a presence.
  
• With guidance from the General Managers at Head Office enforce implementation of all functional policies and standard operating procedures at the branch.
  
• Maintain communication between the branch and Head Office by preparing and submitting daily weekly and month-end reports (as required) regarding operations and productivity. E.g.
  
• Parts Reports: Sales lost sales.
  
• Service Reports: WIP status job cards opened.
  
• Sales Reports: sales activity including pipeline and conversion ratio.
  
• Oversee branch financial management including WIP management debt collection/management and payment of suppliers in line with agreed terms.
  
• Certify all accounting documents including LPOs petty cash daily banking purchase etc.
  
• Ensure that all departments are properly staffed and directed.
  
• Address employee and customer concerns promptly.
  
• Ensure all branch staff are adequately monitored and appraised as well as input into appraisals of branch management staff.
  
• In liaison with head office interview potential staff members and ensure training of new hires.
  
• Hold weekly branch management meetings to update on various activities.
  
• Ensure branch departmental meetings are held weekly.
  
• Manage the branch facilities by closely working with the facilities department to ensure periodic workstation maintenance routines are carried out.
  
• Oversee the security issues of the branch in accordance with the companys security procedures.
  
• To maintain the health and safety standards within the premises in line with the company and statutory regulations.
  
• To maintain and continuously update the Quality Management System (QMS) in line with ISO9001:2015 requirements.
  
• Any other duties as assigned by immediate supervisor.
  
  

Requirements

PERSON SPECIFICATIONS

Academic Qualifications

• Bachelors degree.
  

Professional Qualifications

• N/A
  

Experience

• 10 years progressive experience in functional area.
  
• 5 years of which should be at a management level.
  

Skills

• Knowledge of the companys products and services.
  
• Demonstrated competence in profit and loss management to maximise financial performance of the branch.
  
• Experience monitoring the marketplace to identify business opportunities.
  
• Demonstrated understanding and application of effective selling strategies and techniques.
  
• Ability to work productively with a wide range of people.
  
• Aptitude in decision-making skills and working with numbers.
  
• Good communication and interpersonal skills.
  
• Aptitude in decision-making skills and working with numbers.
  
• Excellent verbal and written communication skills.
  
• Experience in collecting and analyzing data.
  
• A person of high integrity.
  
• Strong leadership capabilities.