Customer Journey Expert Wholesale Banking
Share
Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
ING Australias growing Wholesale Banking business is on the hunt for a Customer Journey Expert based in Sydney.
This role plays a pivotal part in shaping and delivering products and digital solutions and process improvements that empower our Wholesale Banking Front Office to better serve our customers and meet regulatory and operational obligations.
In this role as CJE with a capital E you will lead the scoping and delivery of endtoend initiatives ranging from new system implementations intragroup service onboardings to process mapping product enhancements and due diligence activities. You will facilitate agile ways of working collaborate across domains and ensure initiatives are delivered seamlessly safely and in alignment with customer value and organisational strategy.
Ready to make an impact
What youll do
- Collaborate with cross-functional experts to execute plans across Wholesale Banking and other domains including Asia and Head Office.
- Contribute to formulating the Customer Value Proposition by analysing product and service solutions and identifying opportunities to enhance customer outcomes and business value (As-Is and To-Be).
- Engage with business stakeholders to understand their needs translate these into clear and actionable requirements and prepare Business Requirement Documents that enable Technology teams to design and deliver effective solutions.
- Propose and implement structural improvements to work processes products services or channels following improvement needs being identified
- Actively participate in all agile sprint ceremonies manage and prioritise the backlog and represent the product to internal and external stakeholders.
- Proactively manage product and service-related risks and requirements including customer supplier regulatory financial and non-financial risk
What were looking for
- 5 years experience in Business Requirements Analysis within a Financial Services environment
- Bachelors degree in commerce Business Information Systems or analytical discipline
- Experience in product or service management and development ideally within Wholesale Banking
- Strong action-planning capability with the ability to lead planning activities and deliver/ execute on recommendations
- Experience in business facing change initiatives including embedding new systems and processes.
- Hands-on experience working in agile delivery environments with a focus on high-quality implementation
- A proven track record of delivering outcomes successfully and collaboratively
Whats in it for you
- Discounted ING Health Insurance
- An additional Rest Day to support your wellbeing
- An IMPACT day to volunteer on approved sustainability activity
Need more
Contact: Mark Montgomery email:
For support and adjustments including DEI LGBTQI confidential application support enquiries:
Applications close Monday 9th March 2026
Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your Manager
#LI-DNI
Key Skills
- Loan Processing
- Sales Experience
- Account Management
- Banking
- Pricing
- Corporate Finance
- Customer Support
- Fair Housing Regulations
- Strategic Planning
- Underwriting
- Sales Management
- Channel Management
About Company
ING Global Career Opportunities - Welcome to 'careers at ING'. We give you the space to develop yourself as an intern, trainee and professional. Check out our opportunities. Jump on!
