Guest Services Manager – Ultra-Luxury Residence

Job Description

An exceptional opportunity has arisen for a highly personable and service-driven Guest Services Manager to join one of Mayfairs most prestigious luxury residence-style accommodations.

This is not a traditional Front Office role!

You will become the primary host and relationship builderfor an international portfolio of VIP/ UHNW long-stay guests ensuring every pre-arrival arrival stay and departure feels effortless personalised and entirely tailored to individual lifestyle preferences.

We are keen to speak with candidates fromluxury hotel private household or superyacht backgroundswho are passionate about delivering discreet anticipatory service at the highest level.

Who You Are:

• Currently working in a Guest Relations Front Office or Resident Services role within a luxury 5 star hotel private household or superyacht environments.
• Experienced in managing VIP or UHNW guest interactions
• Naturally intuitive with the ability to anticipate guest needs before they arise
• Emotionally intelligent and confident handling sensitive or complex requests
• Able to adapt your service style in line with international etiquette and cultural expectations
• A strong relationship-builder who takes ownership of the guest journey
• Calm composed and solutions-focused under pressure
• A visible and engaging host within a luxury residential-style environment

What Youll Get:

• 42000 Service Charge
• 40 hour week contract attractive pension scheme & company benefits
• Opportunity to work within one of Mayfairs most prestigious luxury residence offerings
• Exposure to international VIP and long-stay clientele
• A highly autonomous guest-facing role with real ownership
• The chance to influence guest retention and long-term loyalty
• Great Company who value their staff and have create a great team environment.

What Youll Do:

• Act as the main point of contact for VIP and group guests throughout their stay
• Personally manage pre-arrival engagement to understand preferences and expectations
• Curate personalised arrival in-stay and departure experiences
• Coordinate complex lifestyle requests with internal departments
• Take ownership of guest feedback complaints and service recovery
• Build meaningful relationships with repeat and long-stay residents
• Deliver thoughtful surprise and delight moments where appropriate
• Support and guide the Guest Relations team to uphold brand standards
• Act as an ambassador for the property within the lobby and guest areas
• If you are passionate about delivering intuitive personalised service and enjoy building lasting relationships with an international guest profile we would love to hear from you.

Please apply now or contact Goldenkeys Recruitment for a confidential discussion.

PLEASE NOTE YOU WILL NEED THE RIGHT TO WORK IN THE UK TO BE SUITABLE FOR THIS ROLE.

We appreciate that your CV may not be fully up to date. No problem send what you have toor connect with Oliver on LinkedIn for a confidential chat.