People Services Manager

About the Role:

The People Service Manager plays a key role in overseeing and managing the daily operations of the People Services team. This position is integral to the continuous operation of the People Services Hub. The Hub has two main areasPeople Operations and payroll administration focused on improving efficiency reducing costs and standardising and streamlining processes to achieve service excellence and promote a positive employee experience across the full employee life cycle. As the team evolves it will adopt and implement a tiered approach to service delivery and specialised areas that enhance excellence and employee experience.

Key Responsibilities

Team Leadership: Lead coach and develop a team of People Services Executives and Administrators ensuring clarity of purpose strong engagement and high performance in a tiered people services environment with a view to building specialisms and subject matter experts.

Service Delivery Excellence: Ensure the timely and accurate execution of life cycle processes including employee data management monthly payroll input benefits administration and People queries while adhering to established service level expectations (SLEs) and customer satisfaction metrics.

Process Excellence: Identify opportunities to streamline and enhance People processes leveraging technology and automation to increase efficiency and accuracy with a view to embedding self-service and enhancing employee experience.

Issue Resolution: Act as a point of escalation for complex People queries or issues in the tiered structure providing guidance and resolution to ensure employee concerns are addressed promptly supporting key stakeholders and keeping relevant business groups informed on the course of action.

People Analytics & Reporting: Utilise People data and analytics to generate insights trends and reports that inform decision-making and support strategic initiatives.

Compliance & Audit Readiness: Evolve quality control measures (buddy checks exist) to review and monitor the accuracy and completeness of team input into People systems and documents with a right-first time mindset. Ensure compliance with People policies employment and immigration laws and HMRC regulatory requirements in all People transactions and processes.

Team coaching and development: Identify training needs for the People Services team and provide coaching guidance and support with professional development opportunities to enhance team members skills and competencies.

Stakeholder Collaboration: Collaborate with agency people teams and other relevant departments to ensure alignment of People services with business objectives and to address cross-functional People needs.

Specialist operations oversight: Proactively seek opportunities to enhance and evolve the People Services function contributing to the design and implementation of best practices and process improvements.

Project delivery and roll out: Identify opportunities for automation and play a key part in the roll out of priority and BAU projects in line with the People Services Strategy.

About you:

• People operations experience including time spent in a supervisory or team manager role overseeing employee life cycle within a People Services/shared services environment.
• Strong leadership and People management skills.
• Proficiency in HRIS systems- specifically Workday and MS Office Suite.
• Knowledge of learning systems and case management systems like JIRA is desirable.
• Excellent problem solving and decision-making skills.
• Strong understanding of People processes policies and compliance.
• Effective communication and interpersonal skills.
• Analytical mindset with the ability to leverage data for insights.
• Continuous improvement and change mindset orientation.
• Customer-centric approach with a focus on delivering exceptional service.

About the Agency:

Omnicom Media (OM) is the media division of Omnicom Group Inc. headquartered in London with offices in Manchester and Newcastle. OM exists to power its agencies OMD MG OMD PHD and Hearts & Science. The agencies have open access to OMG UKs Centres of Excellence which provide market-leading capabilities across Digital Marketing Creative Solutions Investment and Futures.

OMG UK agencies are holders of numerous Agency and Network of the Year accolades alongside multiple awards at the Global Festival of Media Awards Cannes Lions The Drum Awards and IPA Effectiveness Awards.

Working

At Omnicom Media Group we are committed to supporting flexibility for our peoplewhile fostering collaboration innovation and teamwork. We have a hybrid working model (three days in the office two working remotely) to ensure that we meet the needs of both our people and our business balancing the benefits of in-person connections with the flexibility of remote working. Our standard working hours are 9:30 17:30 but we offer the ability to flex around core hours of 10:30 16:30 to give our people flexibility on how they manage their working day whether thats in the office or working remotely. For example you could start work at 8:30 and finish at 16:30 or start at 10:30 and finish at 18:30.

We encourage open conversations between our people and managers to help navigate high-need periods and individual circumstances. Our goal is to create an environment where people feel genuinely supported to do their best - both in their careers and in their lives outside of work.

Be Your Best

We want everyone to make the most of the opportunity to shine and showcase your talents and we are happy to make adjustments in the recruitment process so you can be your best. Please discuss any specific requirements with your dedicated Talent Team member or if you would feel more comfortable you can email us confidentially at to let us know how we can support you.

Diversity Equity & Inclusion at OMG

At OMG our vision is to be an agency where difference is valued and everyone is able to thrive in a culture of equality inclusion and belonging. We are committed to providing a truly inclusive environment that reflects todays society where everyone is able to bring their true selves to work and where diverse voices and backgrounds are valued heard and well-represented.

We will process your personal data in accordance with our Recruitment Privacy Notice which is available on Experience:

Manager