Technical Representative Development Program
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Job Location:
Grand Prairie, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Job duties include contact with other employees and access confidential and proprietary information and/or other items of value and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Companys staff employees and business relationships
Responsibilities
Hands-on Product Application
- Learn each of the Sherwin-Williams automotive paint systems by studying the Product Data Sheets (PDS) and apply that knowledge in application sessions.
- Properly prepare surfaces using industry approved products.
- Mix paint according to the proper ratios listed on PDSs.
- Identify common paint and coating defects and correctly communicate their solutions.
- Gain in-depth knowledge of coating application equipment and proper maintenance techniques.
- Respond to basic questions and concerns from the customer regarding product line(s) and general operations; generally involves task orientated situations and limited problem solving under direct supervision.
Online Learning
- Complete required Customer Service and Product Knowledge modules as assigned.
- Implement and share best practices regarding new products and customer training with team members partnering closely with the Training Center teams.
Provide Training Support
- Attend I-CAR approved certification classes at the assigned Training Center or alternative SW Automotive Training Centers.
- Assist Training Center personnel during customer and employee training classes.
- Work in the field with Training Center Manager Specialist and/or Regional Tech Reps at customer locations assisting with new installs and customer complaints.
Continuous On-The-Job Learning
- Upon completion of the program learning continues for 12 additional months in an assigned territory.
- Develop and document strategies to troubleshoot customer issues.
- Job shadow with Sr. Technical Reps & Technical Reps within the assigned and adjacent regions.
- Attend quarterly product training classes at the Regional Training Center in assigned region to learn advanced color matching and application techniques.
- Conduct new customer installs and product training in-shop with partner Technical Reps.
Qualifications
Required:
- Must be at least eighteen (18) years of age.
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
- Must have a High School diploma or GED.
- Must have completed an Automotive Refinish Vocational program; have at least (2) years working in a collision repair shop; or have at least two (2) years experience working in a Sherwin-Williams Automotive Branch.
- Must be willing to relocate for this position if required.
Preferred:
- Have a trade school degree in collision repair paint application fleet and/or automotive refurbishment.
- Have at least one (1) year of experience in a technical service role in the paint and/or automotive coatings industry
- Have at least one (1) year of experience using Microsoft Office products (e.g. Word Excel Power Point Teams and/or Outlook).
PHYSICAL REQUIREMENTS:
Professional company provided or home office environment; however will be subject to travel and its associated factors and may be subject to moderate levels of dust odors fumeschemicals oils extreme temperatures loud noises and other environmental factors found in manufacturing environments.
TRAVEL REQUIREMENTS:(TIME SPENT AWAY FROM HOME OR OTHER TYPICAL OFFICE LOCATION)
50%
Required Experience:
Unclear Seniority
Key Skills
- Business Development
- Sales Experience
- B2B Sales
- Time Management
- Cold Calling
- Outbound Sales
- Account Management
- Salesforce
- Inside Sales
- Telemarketing
- CRM Software
- Lead Generation
About Company
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purp ... View more
