Operations Manager

Enugu - Nigeria

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities

Estate and Property Operations Management

Lead and oversee day-to-day estate and property operations including facilities utilities maintenance landscaping housekeeping waste management and common area oversight.
Oversee building and facility systems such as HVAC lighting power water and other building services to ensure efficiency reliability and regulatory compliance.
Manage gated estate operations ensuring effective coordination of maintenance security and resident services.

Tenant & Resident Management

Serve as the primary point of contact for residents tenants service providers and internal teams.
Manage tenant communication feedback complaints and dispute resolution in a professional timely and customer-focused manner.
Enforce lease terms estate rules and compliance requirements including managing default arrears and eviction processes in line with applicable laws.

Project & Asset Management

Supervise construction renovation and development projects within estates and managed properties.
Coordinate project timelines budgets contractors and quality standards.
Support property valuation exercises for investment financing or sale purposes.
Protect and enhance asset value through proactive maintenance planning capital expenditure management and operational excellence.

Financial & Commercial Management

Prepare manage and monitor estate and property budgets forecasts and periodic financial reports.
Oversee rent and service charge billing processes ensuring effective collections reconciliations and secure payment controls.
Maintain accurate financial records reports and supporting documentation for all managed properties.
Identify and implement opportunities for revenue growth cost optimization and value creation across managed assets
Manage property-related taxes related to rental income and property operations in compliance with Nigerian tax regulations

Governance Risk & Regulatory Compliance

Ensure compliance with estate policies lease agreements Nigerian property laws building codes environmental standards and safety regulations.
Manage vendor contracts service-level agreements (SLAs) and performance of third-party service providers including security waste management and maintenance vendors.
Identify operational financial and compliance risks and implement effective mitigation and control measures.

Leadership & Stakeholder management

Lead coach and motivate estate and property management teams to ensure high performance and accountability as well as achieve operational and financial targets
Set clear performance expectations and ensure effective coordination between operations finance security and technical teams.
Build strong relationships with residents associations tenants regulators vendors and internal management. Provide regular operational and management reports to senior management

KEY REQUIREMENTS

Strong strategic thinking
Stakeholders and relationship management
Financial and Business Acumen
Attention to detail and a problem-solving attitude
Process improvement and system thinking
Regulatory and compliance awareness

QUALIFICATION

Bachelors degree in business administration Estate Management or related field.
A masters degree (e.g. MBA) is an advantage.
Professional certifications such as RICS IFMA PMP or equivalent will be an advantage.
Minimum of 58 years of experience in estate/property management or multi- site operations with at least 3 years in a managerial role overseeing teams and operations.
Proven experience managing budgets rent collections vendors tenants compliance and operational performance
Strong understanding of Nigerian property laws tenancy regulations and regulatory requirements.

Key ResponsibilitiesEstate and Property Operations ManagementLead and oversee day-to-day estate and property operations including facilities utilities maintenance landscaping housekeeping waste management and common area oversight.Oversee building and facility systems such as HVAC lighting power wat...