Sales & Customer Success Specialist South Africa 18189

Position : Sales & Customer Success Specialist

Work Hours (Client) : 9am-5pm PST Monday-Friday

Pay Range : 1000-1500USD/month(varies based on skill set and experience level)

Location of Search : South Africa

Work Location : REMOTE

Type of Contract : Independent Contractor

Company/Client Overview:

Our client is a fast-growing leader in the cryptocurrency infrastructure space dedicated to making Bitcoin accessible to everyone through a seamless user-friendly ATM network.

Duties and Responsibilities:

This role exists to generate new revenue through disciplined outbound outreach while protecting and strengthening the experience of our retail hosts and customers.

This is a high-activity high-accountability position. The individual must be equally comfortable generating new opportunities and solving live operational issues.

They must represent the company with professionalism clarity and composure in the U.S. market.

Sales & Lead Generation Responsibilities

This individual will operate as a high-output outbound representative focused on identifying and qualifying new retail host opportunities.

Outbound Expectations

High-volume outbound calling daily

High-volume outbound email outreach

Structured follow-up using defined cadences

Real-time CRM documentation in HubSpot

Clear tracking of all conversations and next steps

This is a disciplined outreach role requiring consistent daily execution.

Core Sales Activities

Prospect convenience stores gas stations grocery stores and multi-location operators

Identify decision-makers including owners general managers CFOs and operations leaders

Clearly articulate our value proposition and profit-share model

Handle first-level objections professionally and confidently

Qualify opportunities for strategic fit

Schedule meetings for senior leadership

Maintain clean and organized pipeline management

Sales Performance Indicators

Consistent daily outbound activity

Qualified meetings set weekly

Opportunities added to pipeline

CRM accuracy and task completion

Ability to handle objections independently

Customer Success Responsibilities

This individual will also support live operations and host satisfaction.

They must be able to shift from revenue generation to service mindset seamlessly.

Inbound & Operational Support

Take inbound calls from retail hosts

Respond to customer escalations professionally

Troubleshoot basic operational concerns

Coordinate with compliance operations and technical teams

Log all support interactions in CRM

Relationship Management

Conduct proactive check-ins with installed locations

Monitor host performance and satisfaction

Identify recurring issues and escalate appropriately

Suggest improvements based on feedback patterns

Protect brand reputation in every interaction

Customer Success Performance Indicators

Timely response and resolution

Thorough documentation

Host retention and satisfaction

Reduction in repeat issues

Professional call handling

Core Traits Required

This role requires a highly organized and consistent operator.

We are looking for someone who:

Executes high outbound activity daily without fluctuation

Maintains structured call blocks and outreach plans

Keeps CRM records clean and accurate without reminders

Tracks and closes all open loops

Follows through on every commitment

Communicates clearly and confidently with U.S. business owners

Thinks creatively through objections

Maintains composure under pressure

Balances urgency with professionalism

What Organization Means in This Role

Every call logged

Every email tracked

Every follow-up scheduled

Every issue documented

Every handoff clearly communicated

What Consistency Means in This Role

Predictable daily outbound activity

Reliable follow-up timelines

Professional tone across all interactions

Steady performance week over week

Accountability to measurable standards

90-Day Success Benchmarks

By Day 30

Fully trained on machine operations and compliance standards

Executing consistent outbound activity

Handling first-level support calls with guidance

By Day 60

Generating steady qualified meetings

Managing inbound host calls independently

Maintaining clean and reliable CRM records

By Day 90

Trusted to operate independently

Contributing measurable pipeline growth

Supporting host retention proactively

Demonstrating operational discipline and reliability

Ideal Background

2 years in outbound sales SDR account management or customer success

Experience handling live calls with U.S. customers

Familiarity with fintech retail partnerships or financial services preferred

Experience using HubSpot or similar CRM

Required Experience:

IC