Assistant General Manager TAO Restaurant Los Angeles

Tao Group Hospitality offers competitive benefits for all full-time team members such as:

• Medical Dental and Vision Coverage

• 401(k) Retirement Program with Employer Match

• Life and Disability Insurance Plans

• Ancillary Insurance Plans

• Employee Assistance Program

• Fertility & Family Forming Support and Resources

• Pet Insurance

• Employee Discounts

• TAO Savings Marketplace

• Time off and much more!
  

Assists the General Manager in overseeing daily front-of-house operations and leading the team in alignment with department policies and procedures. Responsible for managing all aspects of front-of-house activities to ensure smooth and efficient service. Interacts with dining room guests team members and supervisors in a polite and courteous manner to deliver gracious hospitality.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE BUT ARE NOT LIMITED TO:

• Maintain professional appearance standards as outlined in the Tao Group Hospitality Employee Handbook.
• Anticipate and accommodate guest needs to ensure an exceptional experience.
• Ensure general cleanliness and upkeep of the front-of-house and the entire venue.
• Assist in interviewing hiring and training new team members.
• Oversee scheduling employee development and growth opportunities for all front-of-house staff.
• Collaborate with the General Manager to create and conduct job performance reviews.
• Manage front-of-house operations to ensure quality safety recipe accuracy efficiency and profitability.
• Possess comprehensive knowledge of operational systems including payroll.
• Regulate and manage all executive-level POS system functions.
• Participate in the review and analysis of the venues monthly Profit & Loss statements.
• Ensure compliance with Department of Health regulations and internal sanitation standards.
• Ensure venue adherence to all federal state and local laws and regulations as well as company policies.
• Coach and develop front-of-house staff by setting clear expectations and performance standards.
• Ensure all mechanical systems are operational and in compliance with applicable codes and ordinances.
• Monitor compliance with all front-of-house standards and procedures.
• Maintain in-depth knowledge of all food and beverage menus and overall venue offerings.
• Address and resolve guest and employee concerns promptly and effectively.
• Oversee reconciliation of all end-of-shift financials.
• Demonstrate practical knowledge of the duties of all supervised employees.
• Communicate clearly and effectively with heart-of-house team members during service.
• Ensure completion of all opening and closing duties as prescribed by company policy.
• Attend and lead daily pre-service meetings to align team performance.
• Demonstrate a strong understanding of Tao Group Hospitality its partners and any associated hotel properties.
• Assist in managing the repair or replacement of any damaged equipment or furniture.
• Actively participate in training sessions departmental meetings and daily pre-service meetings.
• Lead by example through active listening observation and knowledge-sharing.
• Maintain a positive and professional attitude at all times.
• Foster a collaborative team environment by supporting fellow team members.
• Assist with and complete additional tasks as assigned.
  

TRAINING REQUIREMENTS:

• Tao Group Hospitality Assistant General Manager Training Program PCI/DSS Alcohol Awareness Food Handling and Gaming Registration (where applicable).
• PCI/DSS Training
  

EDUCATION/WORKING KNOWLEDGE:

• Minimum 5 years of previous hospitality experience as an Assistant General Manager Restaurant Manager or senior manager within a high-volume setting is essential.
• Two-year associate degree (60 credit hours) in Hospitality Business etc. or equivalent work experience preferred.
• Strong guest service foundation ability to coach and build a team problem solves and leadership skills required.
• Demonstrated financial acumen with P&L statements and labor models is desirable.
• Must be organized self-motivated and proactive with strong attention to detail.
• Proficient with computers (Microsoft Products) POS and technology.
  

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Ability to write read and verbally communicate
• Must have strong problem-solving skills
• Excellent written and verbal communication skills required
• Ability to work under pressure and meet deadlines
• Must have good positive energy throughout the day
• Must be able to read the computer monitors and print legibly
• Must be able to sit and/or stand for extended periods of time
• Must be able to move quickly through work and set the pace in the office
• Must be able to push and lift up to 75 lbs. with or without assistance
• Small to Medium office environment
• Office Casino Nightclub Bar Lounge and/or Restaurant working environment
• 5-25% Local Travel (United States)
• Work in an environment that is subject to varying levels of noise crowds and smoke the severity of which depends upon the guest volume
• May work extended hours irregular shifts evening and/or weekend shifts and holiday work may be required
• Maintain a professional neat and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers managers and co-workers in a professional courteous manner
• Ability to maintain a high level of confidentiality
• Ability to handle a fast-paced busy and somewhat stressful environment