IT Helpdesk expert and support specialist

Essential responsibilities

Application support:

• Assistance installation and troubleshooting with generic office applications and specific trading floor platforms
• Administer users in the on-premises and cloud directory services (Microsoft Entra Exchange Online SharePoint Online Teams etc.)
• Setup devices and install standard services on laptops / desktops / mobile phones
• Closely interact with the companys central Helpdesk team and document all issues / changes within the ticketing tool
• Build up knowledge / expertise on specific local applications / processes / special requirements

Maintain Hardware Inventory in the MET Baar Office including:

• Create/maintain process to manage and document current and future hardware inventory. Handle proper storing of IT equipment.
• Order and replace new end of life or broken devices and all IT accessories
• Control and maintain all IT devices in the office including meeting rooms printer corners etc.
• Coordinate with vendors any warranty related issues repair of any IT equipment handle e-waste handling and transportation from the office
• Build up vendor and 3rd party knowledge base / contact list

Coordination with external infrastructure team on:

• Solving / ticketing IT infrastructure related issues (network server connectivity)
• Handling documentation and coordination of testing new requests and their implementation
• Be the focal point for office infrastructure related projects and changes including server rooms.

Desktop / Office Support:

• Regularly check and keep meeting room devices in a healthy state ensure that shared infrastructure is always ready for team collaboration
• Help users with the basic setup of their workplace (laptops desktops monitors docking stations peripherals) including intra-office relocations and device moves
• Help users to setup company specific services on their mobile devices
• Help users and guests to setup Wi-Fi connections printers and conference room devices.
• Create and maintain training material for basic IT activities for users
• Support joiner / mover / leaver employees on handling their IT related administrative access and device needs

Qualifications :

• 5 years experience in on-site and remote IT support in an international / multi-cultural environment
• Relevant degree in computer systems or an equivalent curriculum with demonstrated domain knowledge
• Expertise in Windows clients Office applications site infrastructure technologies certificates and user administration
• Ability to work independently in a dynamic business environment and deliver consistent service with reliable priority setting and follow-up
• Fluency in English good communication and customer support skills strong ability to interact with users at all levels of the organization (including executive leadership)
• Basic project management experience for site infrastructure changes (office moves network migrations digital tool deployments user training etc.)

Additional Information :

Remote Work :

No

Employment Type :

Full-time