IT Helpdesk expert and support specialist
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Job Location:
Baar - Switzerland
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Essential responsibilities
Application support:
- Assistance installation and troubleshooting with generic office applications and specific trading floor platforms
- Administer users in the on-premises and cloud directory services (Microsoft Entra Exchange Online SharePoint Online Teams etc.)
- Setup devices and install standard services on laptops / desktops / mobile phones
- Closely interact with the companys central Helpdesk team and document all issues / changes within the ticketing tool
- Build up knowledge / expertise on specific local applications / processes / special requirements
Maintain Hardware Inventory in the MET Baar Office including:
- Create/maintain process to manage and document current and future hardware inventory. Handle proper storing of IT equipment.
- Order and replace new end of life or broken devices and all IT accessories
- Control and maintain all IT devices in the office including meeting rooms printer corners etc.
- Coordinate with vendors any warranty related issues repair of any IT equipment handle e-waste handling and transportation from the office
- Build up vendor and 3rd party knowledge base / contact list
Coordination with external infrastructure team on:
- Solving / ticketing IT infrastructure related issues (network server connectivity)
- Handling documentation and coordination of testing new requests and their implementation
- Be the focal point for office infrastructure related projects and changes including server rooms.
Desktop / Office Support:
- Regularly check and keep meeting room devices in a healthy state ensure that shared infrastructure is always ready for team collaboration
- Help users with the basic setup of their workplace (laptops desktops monitors docking stations peripherals) including intra-office relocations and device moves
- Help users to setup company specific services on their mobile devices
- Help users and guests to setup Wi-Fi connections printers and conference room devices.
- Create and maintain training material for basic IT activities for users
- Support joiner / mover / leaver employees on handling their IT related administrative access and device needs
Qualifications :
- 5 years experience in on-site and remote IT support in an international / multi-cultural environment
- Relevant degree in computer systems or an equivalent curriculum with demonstrated domain knowledge
- Expertise in Windows clients Office applications site infrastructure technologies certificates and user administration
- Ability to work independently in a dynamic business environment and deliver consistent service with reliable priority setting and follow-up
- Fluency in English good communication and customer support skills strong ability to interact with users at all levels of the organization (including executive leadership)
- Basic project management experience for site infrastructure changes (office moves network migrations digital tool deployments user training etc.)
Additional Information :
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
MET Group is an integrated European energy company, headquartered in Switzerland, with activities in natural gas and power, focused on multi-commodity wholesale, trading and sales, as well as energy infrastructure and industrial assets.MET Group is represented in 15 countries: Austria ... View more
