IT Officer

To assist in the daily operations of the hotels IT systems by providing technical support maintaining hardware and software infrastructure and ensuring the smooth functioning of all IT services. Crucially this role includes providing high-quality timely Audio/Visual (AV) technical support for all meeting rooms events and banquets to ensure a seamless 5-star guest experience.

Event & AV Support

• AV Setup & Operation: Set up install and operate AV equipment including projectors LED screens sound systems microphones and conferencing gear for all meetings and events as specified in the BEO (Banquet Event Order).
• Sound Engineering: Competent in setting up and operating professional Sound Mixer Consoles for small-to-medium events ensuring optimal audio quality and promptly troubleshooting feedback or interference issues.
• Technical Standby: Be on standby and monitor major events to ensure all AV equipment functions flawlessly resolving any issues immediately to prevent program interruptions.

System Operations & Support

• Provide first-level technical support to hotel staff for hardware software and network issues.
• Monitor the performance of key systems (PMS POS Internet Wi-Fi Door Lock etc.) and report any abnormalities.
• Set up and maintain IT equipment: PCs printers telephones network devices and user accounts.

Maintenance & Troubleshooting

• Perform daily system checks and backups as scheduled.
• Troubleshoot and resolve hardware/software/network issues in a timely manner.
• Coordinate with vendors for support or maintenance as needed.

IT Administration

• Maintain inventory of IT equipment and software licenses.
• Assist in implementing IT policies and ensuring user compliance.
• Support IT Manager in deploying new systems upgrades or relocations.
• Coordinate with external vendors during installations and servicing

Projects & Coordination

• Support IT Manager in deploying new systems upgrades or relocations.
• Coordinate with external vendors during installations and servicing.
• Participate in training sessions and assist end users with basic system operations.

Qualifications :

Knowledge and Experience

• Education: Bachelors degree or diploma in Information Technology Computer Science or a related field.
• Hospitality Experience: Minimum 1-3 years of experience in IT support preferably and ideally in the hospitality industry (4-5 stars hotels).
• AV Expertise: Proven experience in setting up and operating sound lighting and presentation systems for conferences banquets and events.
• Hotel Systems: Familiarity with hotel systems such as PMS (Opera) POS (Simphony) Office 365 and Windows servers.
• Networking: Solid basic knowledge of networking IP addressing and security best practices.
• Guest Systems: Experience with guest-facing systems (HSIA IPTV door lock PABX) is an advantage

Competencies

• Technical Knowledge: Solid foundation in IT systems troubleshooting and basic networking.
• Customer Service Orientation: Supportive attitude towards users and departments especially when dealing with high-pressure event clients.
• Communication Skills: Ability to explain technical matters clearly to non-technical users and effectively communicate with event organizers.
• Problem Solving: Logical thinking and quick response to technical issues particularly during live events.
• Attention to Detail: Accurate in documentation issue tracking and daily routines.
• Teamwork: Works effectively with peers supervisors and other departments

Additional Information :

Opening for Vietnamese only

Remote Work :

No

Employment Type :

Full-time