Technical Lead – IT Services & Project Delivery

Take overall responsibility for technical support and IT service delivery ensuring scalable and secure operations.

Define and maintain high-performance benchmarks for IT products and services ensuring consistent delivery against Service Level Agreements.

Act as a senior escalation point for complex technical challenges providing architectural guidance and ensuring rapid resolution of critical issues.

Proactively identify and drive business development opportunities within IT projects to expand the teams impact and revenue.

Translate department and company-wide objectives into actionable technical goals driving the team toward shared success.

Provide technical expertise during the business planning phase and assist in acquisition activities to ensure technical feasibility and cost-effectiveness.

Strategically plan and allocate human resources specialized tools and hardware to ensure project deployments meet strict Cost Quality and Schedule targets.

Serve as the primary technical point of contact for stakeholders ensuring high levels of customer satisfaction through transparent communication and reliable delivery.

Create an environment of continuous learning. Identify skill gaps and approve targeted training and certification paths for group members.

Drive a high-performance culture through regular performance evaluations technical mentorship and proactive coaching.

Foster a collaborative and positive team environment that encourages innovation engagement and collective problem-solving.

Qualifications :

Bachelor or Master degree in IT/ Computer Science or relevant background

Have at least 10 year of experience in IT 

Have at least 7 year of experience in management position (Project management and Team management)

Proven ability to lead highly motivated technical teams while maintaining a focus on business outcomes.

Capable of translating complex technical concepts into business value for customers and senior management.

Excellent at English communication skills

Additional Information :

A strong independent leader capable of operating with high levels of autonomy and making critical decisions under pressure.

Remote Work :

No

Employment Type :

Full-time