About the Role:

Grade Level (for internal use):

Role Overview

We are looking for a Commercial Solutions Specialist to act as the vital bridge between our Sales Organization (including Sales Operations and Sales Enablement) and the Commercial Platforms teams. You are not a back-office admin; you are a Field Architect who understands the daily grind of a sales rep and the complexities of the sales cycle. Your mission is to identify friction in the sales process and translate those business needs into high-impact AI-driven technical requirements for our Salesforce (SFDC) environment and our broader Sales Tech Stack.

The Mission

To transform our commercial infrastructure into a competitive advantagecreating an ecosystem where the tech stack is invisible because it works so well and where manual tasks are replaced by automated intelligent workflows.

Key Responsibilities

1. Business Discovery & Pain-Point Identification

• Sales Ethnography: Conduct discovery sessions with the sales team to map the end-to-end sales cycle identifying every manual bottleneck that slows down a deal.
• Requirement Translation: Convert Commercial Pain into Technical User Stories. You will work closely with the Product Owner and Tech Team to ensure business needs are technically feasible and strategically aligned.
• Bridge Communication: Serve as the primary translator ensuring the Tech Team builds what Sales actually needs and managing Sales expectations on delivery and functionality.

2. The Frictionless Sales Initiative (Automation)

• Digitalized Proposals: Lead the transition from manual document creation to automated digitalized proposal generation within SFDC.
• Autonomous Record Keeping: Implement solutions for automated contact updates company firmographic refreshes and auto-logging of activity to eliminate manual data entry.
• Meeting Intelligence: Deploy tools to automate meeting notes action-item extraction and CRM sentiment analysis directly from sales calls.

3. AI & Predictive Insights

• Agentic AI Implementation: Design Agents within SFDC that can proactively suggest next steps identify at-risk deals or research prospects autonomously.
• Predictive KPIs: Move beyond historical reporting to implement predictive forecasting and Fast Answer dashboards that tell the business where they are going not just where they have been.
• Intuitive UX: Simplify the SFDC interface so it feels like a tool built for a salespersons workflow not a database managers checklist.

4. Sales Ops Partnership & Tech Stack Strategy

• Operational Synergy: Work hand-in-hand with Sales Operations & Sales Enablement to ensure that technical solutions align with sales compensation territory management and reporting structures.
• Stack Integration: Audit and manage the Sales Tech Stack. You will ensure seamless data flow between SFDC and third-party tools (prospecting sequencing enablement).
• Tool Orchestration: Partner with Sales Enablement to define the Rules of Engagement for our softwareclarifying when a rep should use specific tools and why preventing tool fatigue and data fragmentation. Sales Enablement will then lead the training and share best practices across our sales organization.

Required Profile

Technical & Tooling Expertise

• Salesforce Ecosystem Mastery: Extensive experience with SFDC (Sales Cloud) as a power user analyst or architect. You must understand the art of the possible regarding automation Flow and custom objects (Flows Einstein Agentforce API integrations).
• Tech Stack Orchestration: Proven experience managing and integrating a modern B2B sales stack. This includes tools such as:
  • Sales Engagement: (e.g. Salesloft Outreach)
  • Revenue Intelligence: (e.g. Gong Chorus)
  • Data/Prospecting: (e.g. ZoomInfo LinkedIn Sales Navigator Apollo)
  • CPQ/CLM: (e.g. PandaDoc DocuSign Salesforce CPQ)
• Integration Literacy: A solid understanding of how data moves between tools (APIs webhooks and native connectors) to ensure a Single Source of Truth.
• AI Curiosity: Hands-on experience or a deep theoretical understanding of implementing AI agents or LLM-based tools to automate commercial workflows.

2. Operational & Strategic Experience

• Sales Operations Partnership: Minimum of 5 years working closely with or within a Sales Ops or Revenue Ops function. You should understand how technical changes impact:
  • Lead routing and territory assignment.
  • Sales compensation and commission tracking.
  • Pipeline hygiene and forecasting accuracy.
• Commercial Process Mapping: You must deeply understand the stages of a modern B2B sales cycle (prospecting discovery negotiation closing). Ability to document complex sales cycles and identify exactly where friction occurs (e.g. the gap between a demo and a proposal).
• Change Management: Experience rolling out new tools or processes to a resistant or busy sales force. You know how to drive adoption not just ship code.

3. The Bridge Skills (Soft Skills)

• Bilingual Communication: The ability to translate Sales Speak (I need more leads!) into Technical Specs (We need a bi-directional sync between the intent data tool and the lead scoring model).
• Cross-Functional Liaison: Proven experience working with Sales Ops Product Owner and Developers to ship features.
• Product/Tech Liaison: Proven experience working with Product Owners (POs) and Developers using Agile methodologies to ship features.
• Strategic No: The confidence to tell the sales team no when a tool request adds complexity without value and the ability to explain why based on the tech stack architecture.
• Analytical Problem Solving: You dont just fix symptoms; you find the root cause of why data is messy or why reps are avoiding a certain tool.
• Documentation Rigor: Ability to create Rules of Engagement documents that clearly define which tool is used for which task.

4. Preferred Education & Experience

• Background: 7 years of experience within Sales Operations Revenue Operations Business Systems or a Commercial Product Manager role.
• Education: Bachelors degree in Business Information Systems or a related field (or equivalent practical experience).
• Certifications: While not mandatory certifications in Salesforce (Administrator/Consultant) or specialized sales methodologies (MEDDICC Challenger) are a significant plus.

What Success Looks Like

• Reduced Admin Time: A measurable decrease in the hours sales reps spend on manual data entry.
• Increased Data Accuracy: Automated updates of contact and company information without human intervention.
• Sales Velocity: Faster movement of deals through the pipeline due to automated proposals and digitalized workflows.
• Adoption: Salesforce becomes the first screen every salesperson opens because it makes their life easier not harder.

About S&P Global Mobility

At S&P Global Mobility we provide invaluable insights derived from unmatched automotive data enabling our customers to anticipate change and make decisions with conviction. Our expertise helps them to optimize their businesses reach the right consumers and shape the future of mobility. We open the door to automotive innovation revealing the buying patterns of today and helping customers plan for the emerging technologies of tomorrow.

For more information visit In It For You

Our Mission:

Advancing Essential Intelligence.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.

Required Experience:

IC